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Maven // health & wellness clinic for women
New York City    Posted: Thursday, November 07, 2019
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Maven is the virtual clinic dedicated to womens & family health. Named to CB Insights Digital Health 150, Mavens leading family benefits platform both advances women in the workplace & empowers every pathway to parenthood, making it easier for parents to start & grow a family during a critical time in their careers. Founded in 2014, Maven operates the largest proprietary womens & family health telehealth network in the country, & has raised $42m in capital from top investors including Sequoia & Oak HC/FT. Named to Incs 2019 Female Founders 100, CEO Kate Ryder & Mavens majority women Board of Directors are committed to building a company that offers expert, convenient, & compassionate care wherever you are, whenever you need it.

Maven is looking for a high energy, passionate, & experienced Implementation Associate to join our Client Success Team. The Implementation Associate plays a critical role for Maven clients with a high level of responsibility & visibility across the team. You will lead the project plan & support the Client Success team through a clients entire lifecycle (implementation, launch & ongoing relationship).

As the Implementation Associate at Maven, you will:

  • Lead implementation planning with the client success manager & customer to solidify requirements & create a detailed project plan
  • Drive project kick-offs & ongoing team meetings throughout the implementation process
  • Maintain detailed project plans, issue logs, key decisions, open action items, & present the project status to internal management & customer stakeholders
  • Define meeting agendas, check in on cross workstream project status, identify issues & develop solutions, escalating when necessary to ensure the project stays on track
  • Share customer feedback & ideas with the Maven product team, & negotiate when a requirement needs to be met through a core product enhancement
  • Document & share your learnings across the team to develop a blueprint for successful implementation across other regions
  • Work cross functionally with internal teams including Care Advocates, Growth & Product
  • Support data analysis & reporting for accounts

Were looking for you to bring:

  • 3 - 5 years of customer-facing project management experience
  • Experience implementing enterprise, data-heavy, SaaS software applications
  • Demonstrated experience managing complex projects & an ability to juggle various moving parts & stakeholders to deliver exceptional results
  • Ability to lead cross-functional teams (sales, data management, product, engineering, customer success, & communications) to deliver a comprehensive customer solution
  • Technical aptitude & interest to deeply learn the details of our product
  • Passion for creating & delivering people-centric solutions in the health & wellness space
  • Proactive, systematic thinker with strong collaboration, organizational & communication skills
  • Tenacity & creativity you don't give up after the first, second or even tenth setback, instead you continue to innovate & collaborate your way forward
  • Willingness to travel approximately <20% of the time

Helpful experiences & skills (if you dont have them, you can learn them with us!):

  • Knowledge & experience in the wellness and/or benefits space
  • PMI certification is a plus
  • Experience in a startup environment is a plus
  • Knowledge of Asana & Salesforce is a plus

At Maven we believe that a diverse set of backgrounds & experiences enrich our teams & allow us to achieve above & beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application & how it can be additive to our teams.

Benefits & Perks:

Maven employees are united in their quest to improve the health & well-being of women & their families in our community. We seek to empower all of our team members to fulfill that mission & reach their full potential regardless of function, geography or experience level. Thats why we invest in our employees, who are our most important asset in achieving our mission. To that end, we offer:

  • Choice of great medical insurance plan options, including a plan for which the premium for employees is 100% covered by Maven
  • Dental & Vision insurance plans
  • 401(k) plan
  • Unlimited paid time off
  • Free One Medical membership
  • Monthly stipend for your choice of wellness benefits
  • Pre-tax commuter benefits
  • 12 weeks parental leave & 2 weeks flexible time upon return
  • Annual professional development stipend
  • Access to the Maven platform service & free Maven appointments for employees, family & friends
  • Weekly team lunches & bagel breakfasts
  • Bottomless office snacks & regular happy hours
  • Annual company offsite
  • 1 month paid sabbatical after 5 years

Maven is an equal opportunity employer. We celebrate diversity & are committed to creating an inclusive environment for all employees.

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