At WorkFusion, we build software that is changing the world & transforming workplaces. Our technology automates repetitive, data-intensive work so people can be freed from the mundane to pursue the meaningful, companies can grow further, & customers can be served faster & better.
WorkFusion is increasingly recognized as the world leader in industry-specific process automation, offering AI-powered software with particular focus on the needs of banking, financial services, & insurance enterprises. Our Intelligent Automation Cloud combines RPA, machine learning & analytics in one unrivaled platform that can be deployed quickly & scale without limit. We compete in the world's fastest-growing software segment & we are growing at record pace with customers spanning the globe.
As the health & safety of our teams is always a primary concern, we are currently a primarily remote workforce worldwide. Officially, our headquarters is in New York City (on Wall Street) with additional hubs in Canada, Europe & Asia.
The ideal candidate is self-driven, data-driven, & has the ability to work in a distributed team. This professional holds strong knowledge of Site Reliability Engineering & DevOps methodologies related to Delivery solutions & Platform Automation.
In this role you will be part of the Site Reliability team, sharing your experience in the field with our Delivery, Support, Product Engineering, & Infrastructure teams. You will simultaneously focus on technical excellence & quickly deliver value to customers who have deployed our software in production. The person who fills this role is a subject matter expert who excels in collaboration, open communication, & reaching across functional borders.
Bachelor's degree in Computer Science, related technical field or equivalent practical experience
Deep knowledge in DevOps tools & practices, Enterprise standards & security.
Knowledge of scripting languages (e.g. shellscript, groovy, powershell) & main concepts of Object-Oriented programming. Python or Java is a plus.
Solid knowledge on Ansible, Teraform, jenkins .
At least 3 years experience with AWS, Azure, cloud technologies (S3 bucket administration; EC2; ELB; Security Groups; IGW; ACLs; etc)
At least 3 years experience with VMWare & virtual machine support & administration
At least 3 years of Devops experience.
Knowledge of large-scale distributed systems in practice, including multi-tier.
3+ years of experience managing a distributed team of engineers
Installation & Deployment of WorkFusion product suite either onsite at customer, or via remote screen sharing utility
Dig into & troubleshoot customer issues
Implement & successfully support Customers in their WorkFusion implementation as a part of a global support team
Closely communicate with customers & partners during installation, support & delivery
Troubleshoot server performance & availability issues
Document operational runbooks, updating knowledge base & installation guides
Show ownership of customer success with WorkFusion platform management & product installation.
Partner with Delivery, Engineering, & Product strategy to ensure reliability of WorkFusion platform deployments.
Respond to client reliability concerns & agile problem resolution.
Ability to communicate with various customer teams & navigate them with WF best practices (IT, DevOps, Security, Tech).