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WorkFusion // robotic automation software
 
Engineering, Full Time    New York    Posted: Thursday, September 23, 2021
 
   
 
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JOB DETAILS
 
About us
At WorkFusion, we build software that is changing the world & transforming workplaces. Our technology automates repetitive, data-intensive work so people can be freed from the mundane to pursue the meaningful, companies can grow further, & customers can be served faster & better. 
 
WorkFusion is increasingly recognized as the world leader in industry-specific process automation, offering AI-powered software with particular focus on the needs of banking, financial services, & insurance enterprises. Our Intelligent Automation Cloud combines RPA, machine learning & analytics in one unrivaled platform that can be deployed quickly & scale without limit. We compete in the world's fastest-growing software segment & we are growing at record pace with customers spanning the globe. 
 
As the health & safety of our teams is always a primary concern, we are currently a primarily remote workforce worldwide. Officially, our headquarters is in New York City (on Wall Street) with additional hubs in Canada, Europe & Asia.

The ideal candidate is self-driven, data-driven, & has the ability to work in a distributed team. This professional holds strong knowledge of Site Reliability Engineering & DevOps methodologies related to Delivery solutions & Platform Automation.
In this role you will be part of the Site Reliability team, sharing your experience in the field with our Delivery, Support, Product Engineering, & Infrastructure teams. You will simultaneously focus on technical excellence & quickly deliver value to customers who have deployed our software in production. The person who fills this role is a subject matter expert who excels in collaboration, open communication, & reaching across functional borders.

Minimum Qualifications:
       Bachelor's degree in Computer Science, related technical field or equivalent practical experience
       Deep knowledge in DevOps tools & practices, Enterprise standards & security.
       Knowledge of scripting languages (e.g. shellscript, groovy, powershell) & main concepts of Object-Oriented programming. Python or Java is a plus.
       Solid knowledge on Ansible, Teraform, jenkins .
       At least 3 years experience with AWS, Azure, cloud technologies (S3 bucket administration; EC2; ELB; Security Groups; IGW; ACLs; etc)
       At least 3 years experience with VMWare & virtual machine support & administration
       At least 3 years of Devops experience.
       Knowledge of large-scale distributed systems in practice, including multi-tier.
       3+ years of experience managing a distributed team of engineers
 
Responsibilities:
       Installation & Deployment of WorkFusion product suite either onsite at customer, or via remote screen sharing utility
       Dig into & troubleshoot customer issues
       Implement & successfully support Customers in their WorkFusion implementation as a part of a global support team
       Closely communicate with customers & partners during installation, support & delivery
       Troubleshoot server performance & availability issues
       Document operational runbooks, updating knowledge base & installation guides
       Show ownership of customer success with WorkFusion platform management & product installation.
       Partner with Delivery, Engineering, & Product strategy to ensure reliability of WorkFusion platform deployments.
       Respond to client reliability concerns & agile problem resolution.
       Ability to communicate with various customer teams & navigate them with WF best practices (IT,  DevOps, Security, Tech).
 
 
 
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