Events  Deals  Jobs 
    Sign in  
Lyft // on-demand ride-sharing
Product, Full Time    Nashville, TN    Posted: Saturday, February 22, 2020
Apply To Job

At Lyft, our mission is to improve peoples lives with the worlds best transportation. To do this, we start with our own community by creating an open, inclusive, & diverse organization.

As part of the Support & Customer Engagement Technology organization, the Associate Tools team is responsible for delivering best-in-class tools that enable our customer support associates to accurately & efficiently provide help for our drivers & riders. Were looking for a product manager to join our team in Nashville & work with engineers, designers, data science, & support operations to define & execute on a compelling vision that ladders up to the org & companys top priorities. You will ensure were solving the needs of our customers (support associates, riders, drivers) & drive business impact by actively seeking out new product solutions & prioritizing them appropriately. You will design & build new tools to improve the support workflow, collaborate with associates to optimize our current tools for high-impact use cases, & assist in triaging critical production bugs.


  • Set your team's goals, success metrics & roadmap to align with Lyft's mission & drive maximum impact based on data analysis, market research & usability studies
  • Completely own your team's products, existing or new, from ideation, through development, to launch, growth & maintenance
  • Lead & align cross functional partners & teams: engineers, designers, analysts, business partners & operations to drive a shared vision
  • Communicate clearly roadmaps, priorities, experiments & decisions across a wide spectrum of audiences from partner teams to executive levels


  • Minimum of 4 years of relevant experience
  • Experience in product management, product design, or equivalent consultant experience
  • An academic background in Computer Science or related engineering or technical discipline
  • Passion for Lyft & what we are trying to achieve in sustainable urban transportation, and/or passion for customer support/engagement & associated tools
  • Ability to make things happen. You manage project ambiguity, complexity, & interdependencies in an organized & structured way. Be able to define & analyze metrics that inform the success of products
  • Excellent judgment & thoughtfulness about the dynamics of a product ecosystem
  • Strong communication skills & intuition for communication strategy at every level -- within teams, within the company, to users, & other audiences
  • Ability to conceptualize, manage, & prioritize multiple projects for stakeholders
  • Detail oriented with superior organizational skills -- balancing multiple projects, deadlines, & requests should be second nature to you


  • Great medical, dental, & vision insurance options
  • In addition to 11 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
  • 401(k) plan to help save for your future
  • 18 weeks of paid parental leave. Biological, adoptive, & foster parents are all eligible
  • Monthly commuter subsidy to cover your transit to work
  • 20% off all Lyft rides

Lyft is an Equal Employment Opportunity employer that proudly pursues & hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy & safe workplace & strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance & other similar state laws & local ordinances, & its internal policy, Lyft will also consider for employment qualified applicants with arrest & conviction records.

Apply To Job
© 2021 GarysGuide      About    Feedback    Press    Terms