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1stdibs // online marketplace for beautiful things
 
New York City    Posted: Friday, December 11, 2020
 
   
 
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JOB DETAILS
 

Our ever expanding business is growing our Art category & we are seeking motivated self starters with an entrepreneurial mindset & adaptable attitude to join our New York office. We pride ourselves on our open minded approach & inclusive environment, encouraging all of our staff to contribute to the improvement of our service & the business as a whole.

At 1stdibs, our sellers are our strategic partners & this job is a critical part in building & maintaining these important relationships. We are looking for a highly motivated, organized & resourceful individual to join as an Account Manager, internally referred to as Partner Manager. The ideal candidate is an advocate for our sellers, someone who has had experience with Art/luxury brands/products, a quick-thinking problem-solver, & a patient & collaborative team member. This person must love working with people to build & maintain accounts & must be able to remain professional & helpful under pressure. 

What you'll do

  • Act as the key link between sellers & 1stdibs, manage expectations & educate sellers on how to use the 1stdibs platform successfully
  • Develop & maintain excellent relationships with new & existing sellers, including proactively delivering feedback & best practices
  • Identify opportunities & implement strategies to help increase seller success; meet or exceed KPIs related to seller satisfaction & growth
  • Drive seller satisfaction by delivering excellent service on all seller interactions
  • Understand & devise methods of tracking & meeting the needs of our audience & seller; keep current on the competitive landscape
  • Develop deep subject matter expertise on seller products
  • Play an instrumental role in ensuring that 1stdibs maintains its integrity by influencing the merchandising & inventory mix of our verticals
  • Aid in explaining & enforcing 1stdibs' internal policies

Who you'll bring

  • 1-2 years B2B account management, business development or sales experience
  • Experience working in e-commerce companies a plus
  • Knowledge of & experience with sellers & luxury products an advantage
  • Superb attention to detail & organization
  • Proven track record of meeting & exceeding KPI/quotas
  • Ability to multi-task & work well in a self-directed, fast-paced environment where priorities change quickly
  • Demonstrated ability to influence internal & external decision makers
  • Excellent writing, speaking, presentation & computer skills, including Word, Excel, & PowerPoint; ability to articulate ideas clearly & appropriately based on the audience
  • Salesforce.com proficiency a plus
 
 
 
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