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Group Nine Media // digital-first media
New York City    Posted: Wednesday, July 10, 2019
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The IT Support Specialist provides support to users on day-to-day issues involving Mac OS, Windows, Adobe, & Microsoft applications. This person will also be responsible for providing direct hardware & software support for all company tech, including laptops, monitors, peripherals, multi-function printers/copiers, conferencing equipment, & IP phones.

We are looking for an individual who thrives in a fast-paced, growing company, & who is comfortable learning new things while they work. As this is a very user-facing position, strong customer service skills & ability to multi-task are requirements for this role.


  • Provide end-user desktop support to local employees, & remotely to all other offices
  • Support employees & track work progress through JIRA ticketing system
  • Address user requests in a timely, courteous, & professional manner
  • Troubleshoot broken hardware; communicate with Apple Genius support for laptop repairs
  • Manage conference room audio & video equipment functionality; troubleshoot conferencing user issues
  • Assist in the on-boarding process; prepare computers & peripherals for new employees first days
  • Troubleshoot issues with Microsoft & Adobe software
  • Help manage Google Apps systems
  • Ensure IP phone system functionality & troubleshoot any problems
  • Help maintain IT store rooms & asset inventory


  • At least 1 year working in a desktop support environment or proven ability to resolve computer issues
  • Working knowledge of Windows, iOS & Android, Microsoft Office, & Adobe Creative Suite products
  • Experience with conferencing room and/or AV equipment
  • Comfortable working with all levels of employeesfrom executives to internsand ability to prioritize issues when necessary
  • Strong attention to detail & organizational skills
  • Solid ability to problem-solve
  • Calm under pressure, & able to address sensitive or urgent matters
  • Excellent communication skills, both written & oral
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