POSITION: Brand Experience Associate (Retail)
Like most guys, we just wanted getting dressed to be easy. But somewhere along the way things got complicated. Nothing seemed to fit quite right, quality was lacking, & shopping was a painful exercise of trial & error. There were somehow way too many options, or none. And whenever we did find something we liked, we knew it would be a little different the next time we looked. So, we decided to fix that.
We started with underwear & socks, things that could make you more comfortable every single day. Since then, weve gone on to reinvent other essentials that didnt meet our standards for comfort, performance, quality, or design. If you only need one version of it, we make the best possible versionand once we get it right, we dont change a thing.
Were looking for dynamic Brand Experience Associates to join Mack Weldons first retail team! In this role, youll educate & share the Mack Weldon brand story & guide customers through our retail experience. Youll play a critical role in delivering exceptional customer service & building customer relationships.
WHAT YOULL DO
- Be a Mack Weldon brand ambassador & deliver exceptional customer service throughout the customer journey
- Communicate the Mack Weldon brand story & philosophy to our customers
- Demonstrate & maintain exceptional product knowledge
- Continuously deliver an above & beyond & individualized customer experience for all guests
- Work collaboratively with all team members & cultivate a positive store team culture
- Maintain store cleanliness & visual standards, assistant store merchandising changes
- Develop, cultivate, & maintain customer relationships
- Support management team in projects & initiatives as needed
- Strive to improve the store experience & make suggestions to management team
WHAT WILL SET YOU UP FOR SUCCESS
- Minimum 6 months retail sales experience
- Experience in a fast-paced retail store environment
- Must be flexible with working varied shifts including nights, weekends, & holidays
- Ability to carry boxes 25-30lbs for stock transfers
- Can bend, reach, lift & move stock & products
WHAT MAKES US SPECIAL
We give a shit! - We care. Were slightly obsessive. We sweat every detail. We fight for what we think is best for Mack Weldon & our customers.
We put our money where our mouth is - We own our words. We own our actions. We own our mistakes.
We solve problems - You wont find us waiting around for someone else to fix a problem, if we can get our hands on it first.
We wont sacrifice the future for a quick win - We wait for the second marshmallow.
Its all about the people! - Relationships over transactions.