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BlaBlaCar is marketplace connecting drivers w/ empty seats to passengers looking for a ride.
   Posted: Wednesday, November 21, 2018
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  Company Description

BlaBlaCar is the global leader in long-distance carpooling. We are an innovative & fast-growing company building a unique community of members to transform the way people travel!

One of BlaBlaCar's key strategic goals is to foster a highly engaged community of users. The Community Relations Team at BlaBlaCar aims at providing assistance to this community, by listening to users, guiding them & satisfying them. This ensures our members an enriching & trustworthy experience. The Community Relations Team is answering questions & requests in 30 different languages, everyday & 7 days a week.

For more information about us, please visit

Job Description

What you will directly contribute to:

  • Moderating member exchanges & content such as profile & vehicle pictures, trips, etc.
  • Responding to our users' questions & requests (we offer a 100% response service)
  • Processing complaints & claims in a timely manner
  • Communicating feedback & bugs to the Tech Team
  • Reporting into the Associate Manager
  • Improving the overall member experience

What you will need to be successful:

  • Excellent proficiency in written & spoken Italian & English
  • Fluency in additional languages are an asset
  • Experience in customer service of course a plus
  • Proven ability to prioritise busy workloads
  • Sincere willingness to fairly balance our business & members' needs
  • Strong ability to work on his own while being dynamic & hardworking
  • Strong knowledge of the internet ecosystem
  • A prior experience using the service as a driver, a passenger or both, would be a plus
  • Be humble, structured, organised, motivated by innovation & a relentless doer
  • Enjoy working as a team-player & learning from others
Additional Information

A few practical details about the role

  • Location:
    • evening & weekend : homeworking from your place
    • 4h a week in Paris BlaBlaCar's headquarters (office hours)
  • Contract:
    • Between 20h & 30h / week depending on your possibilities. (the goal is to define a custom planning with you)
    • Mainly on evenings from 6PM to 9PM & weekends
    • 6 months' contract (CDD renewable)
  • Compensation:
    12€ gross hourly
  • Training:
    The paid training will require to spend around 24h in the BlaBlaCar office by mid December duringoffice hours (as you can between 9 & 5:30). We usually like to split the coaching indifferent sessions of 3 to 4 hours max.
  • When?
    Idealy beginning of December... as soon as possible after this date !


What we offer all of our employees

  • A start-up spirit that fosters agility, teamwork & impact
  • An inspiring working environment including state-of-the-art office spaces
  • Free ridesharing to experience our value Think it. Build it. Use it.”
  • Weekly BlaBlaTalks when we learn from each others
  • And many more to check out on

What is next

If you are ready to join our exciting journey, please apply below:

  • upload your resume in English (PDF format)
  • answer our questions in English.

You might have to answer a question in your mother tongue or in the language of the position you're applying for. Please note that only complete applications will be reviewed by our hiring team & that all your information will be kept confidential.

You can expect us to review your application within the following 2 weeks. If your application & profile fit our requirements, we will send you a first video test & then we will invite you for various interviews with our Community Relations Team.


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