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Rent The Runway // designer dresses & accessories rental
Marketing, Full Time    New York City (Rent the Runway HQ)    Posted: Tuesday, July 09, 2019
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About Us:

At Rent the Runway, our mission is to make women feel empowered & self-confident every single day by combining best in class technology, logistics, & customer service. Since our launch in 2009, weve developed proprietary technology, a one-of-a-kind reverse logistics operation, stores of the future, a viral brand, relationships with hundreds of fashion designers - & we are passionate about continuing to innovate our customer experience. We have pioneered the closet in the cloud & believe that every person globally will soon have a subscription to fashion. We are proud to be both a profitable & fast-growing business, with a loyal 11 million members who believe that rental is the future.

About the Job:

The ideal candidate lives, breathes, & speaks social mediasomeone who reads up on the latest trends as much as they discover them on their own. The right candidate will be highly creative & motivated, have excellent communication skills, be efficient & organized, & an enthusiastic collaborator. This role requires someone with ample energy, who thrives on creating engaging content & is able to wear multiple hats in order to achieve the brand goals.

What Youll Do:

  • Manage all social media channels
  • Daily monitoring & responses to social comments
  • Engaging with the social community, interacting with other relevant posts & cultivating relationships
  • Analyze & report out about social activity
  • Respond to customer feedback via NPS surveys & social media
  • Manage our community forum of customer reviews
  • Partner with Marketing & Creative.
  • Communicating interdepartmentally to help shape the customer experience
  • Use your creativity, passion & personality to connect with the customer & tell their story
  • Obtain & evaluate customer feedback to improve RTR products & processes
  • Identify opportunities for improvements to the customer experience
  • Recognize, document & report on trends
  • Reviews & analyzes customer experience survey results & closes the loop with customers.
  • Identify customer feedback themes & shares with respective stakeholders

About You:

  • Bachelors degree & 1-2 years of related experience in social media
  • Ability to demonstrate knowledge of content community, platforms, influencers & rising trends
  • Experience with social media account management
  • Out-of-the-box thinking & tons of creative ideas
  • Strong project management skills focused on organization, time management, & planning
  • Excellent communications skills, written & oral
  • Strong collaboration skills & ability to work well under ambiguous conditions
  • Willingness to work on days & times outside the normal work week as needed
  • Positive attitude & willingness to go above & beyond the stated duties
  • High-energy, positive person who wants to make a difference in a growing organization


At Rent the Runway, were committed to the happiness & well-being of our employees & aim to create a workplace that fosters both personal & professional growth. Our benefits include, but are not limited to:

  • Generous Paid Time Off including vacation, paid bereavement, & family sick leave - every employee needs time to take care of themselves & their family.
  • Universal Paid Parental Leave for both parents + flexible return to work program - because we know your newest family member(s) deserve your undivided attention.
  • Paid Sabbatical after 5 years of continuous service - Unplug, recharge, & have some fun!
  • Comprehensive health, vision, dental, FSA & dependent care from day 1 of employment - Your health comes first & weve got you covered.
  • Industry leading 401k match - an investment in your future.
  • Many other amazing perks!
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