PeopleDoc is on a mission torevolutionizehow every HR function provide services to their employees.
Our unique state of the art HR Service Delivery platform provides HR teams with the tools they need to provide great services while considerably decreasing the manual work behind the scenes & allowing companies to go paperless in their administration.
The PeopleDoc HR Service Delivery platform helps HR teams more easily answer employee requests on demand, automate employee processes, across multiple locations. PeopleDoc serves more than 1000 clients with employees in 180 countries in 12 languages. PeopleDoc is now a part of Ultimate Software. Ultimate Softwareis a Leader for Cloud HCM Applications.
More information is available atwww.people-doc.com.
PeopleDoc is looking for a Cloud Implementation Engineer to join our EMEA Integration Global Customer Care team & help us meet our expanding client expectations on software integration implementation & growth objectives.
You will join a high performing, fast-paced & quite fun team, based in London committed to solve complex issues, learn & improve constantly personally & technically.
This position will provide the opportunity to work autonomously on an internal Saas solutions, designed & develop in France . And of course, a lot of room to grow your skills & experience along with the company.
Your main missions in the team will be :
Be responsible for setting up systems to ensure client's integration (data feed, HRIS integration, data orchestration, data ingestion)
Play an important role between the Project Management , Customer Success & Customer Care, while providing support to production supervision team. A CIE is essentially a back-office project manager with Integration skills.
He / She will:
- Set systems up & constantly follow several projects in order to stick with the company's SLA
- Escalate tickets to appropriate teams depending on scope of the issue
- Update implementation documentation
- Be used to regular expressions, API & command terminal
- Analyze logs & error messages
Required Skills :
- Experience troubleshooting issues / IT development knowledge
- Organized / Curious
- Ability to create & manage documentation
- Proficiency in English
The ideal candidate for this position will come from a tech and/or internet-based environment with deep understanding & appreciation of production environment dealing with sensitive data, as well as high client service standards. The candidate must be organized & have a high risk consideration on implications of any change made on the systems.