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Alfred // digital & in-home concierge services
Sales, Full Time    New York City    Posted: Tuesday, November 05, 2019
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Your role in our mission

Were on a mission to build intuitive, personal help & anticipatory technology into one of the most important spaces in our lives: our home. As a startup at the intersection of four multi-billion dollar industries- real estate, technology, service & commerce - Hello Alfred is a new kind of company, thats trusted to serve consumers past their front door.

The critical Sales Operations Manager role will partner closely with sales & marketing teams to refine our programs & incentives strategy by leveraging analysis, market intelligence, & a drive to solve business challenges. The ideal candidate has broad technical skills, strong financial acumen & proficiency with analytics to assist the Growth team in creating efficiency, assessing performance & delivering results.

How youll help us to be successful

This position will work with multiple stakeholders across the company to:

  • Define the key sales support systems & processes required to achieve rapid footprint growth, revenue attainment & market objectives
  • Own the quantitative analysis of our Growth teams performance, including measurement & tracking of top of funnel lead generation, prospect conversion, client management & retention
  • Manage weekly & monthly business reporting & work with sales & marketing to define, track & improve KPIs
  • Define & implement sales tools, procedures & creative solutions that result in increased sales velocity
  • Identify gaps in process or overall growth team capabilities & drive projects to achieve timely resolution
  • Assist Sales Managers in all aspects of improving individual & team performance
  • Tackle & improve each segment of the sales process: lead generation, lead qualification, contract negotiation, relationship hand-off & ongoing account management
  • Prepare ad hoc analysis, case studies & support the creation & implementation of content marketing, sales collateral & streamlined templates.
  • Collaborate & drive initiatives that support lead generation, prospect conversion & client retention, working closely with sales, marketing & account management to source ideas & iterate solutions.

What superpowers youll use

  • Excellent interpersonal skills to partner with sales, account management, marketing, finance & other cross-functional teams
  • Demonstrated problem solving, analytical skills, attention to detail & ability to execute defined processes
  • Excellent written & verbal communication skills
  • Strong financial, analytical & communication skills
  • Ability to work independently & drive activities to completion through strong ownership & attention to detail in a fast-paced & ambiguous environment
  • Ability to create & execute new processes & ad hoc projects that will step-change team performance

Who you are

  • 3-5+ years Sales Operations experience or similar responsibilities supporting a growing Sales & Accounts Organization
  • Experience in multiple organizational functions such as compensation, forecasting, B2B marketing & knowledge management, etc.
  • Demonstrated ability to define, refine & implement sales processes, procedures & policies
  • Ability to conduct sophisticated & creative analysis of complex data and translate the results into actionable deliverables, messages, & presentations
  • Experience using Salesforce or similar customer relationship management systems
  • Basic knowledge of digital B2B marketing/advertising
  • Bachelors degree is required

You'll connect with us if you

  • Practice empathy
  • Conduct yourself with the highest integrity
  • Are thoughtful, self-reflective & always open to growing
  • Speak up with radical candor
  • Approach your work like an owner
  • Have a high & ever-climbing bar for excellence
  • Always do things the right way, even when its harder
  • Believe that #oneteam is greater than the sum of its parts
  • Leave no loops unclosed
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