Snowflake is growing fast & we're scaling our team to help enable & accelerate our growth. We're passionate about our people, our customers, our values & our culture! We're also looking for people with a growth mindset & the pragmatic insight to solve for today while building for the future. And as a Snowflake employee, you will be accountable for supporting & enabling diversity & belonging.
Snowflake started with a clear vision: make modern data warehousing effective, affordable, & accessible to all data users. Because traditional on-premises & cloud solutions struggle with this, Snowflake developed an innovative product with a new built-for-the-cloud architecture that combines the power of data warehousing, the flexibility of big data platforms, & the elasticity of the cloud at a fraction of the cost of traditional solutions.
In addition, Snowflake's culture was built on the following values that are even more important to us today:
Put Customers First. We only succeed when our customers succeed
Integrity Always. Be open, honest, & respectful
Think Big. Be ambitious & have big goals
Be Excellent. Quality & excellence count in everything we do
Get It Done. Results matter!
Make Each Other the Best
Embrace each others Differences
Snowflake's Support team is expanding! We are looking for senior engineers who like working with data & solving a wide variety of issues utilizing their technical experience having worked on a variety of operating systems, database technologies, big data, data integration, connectors, & networking.
As a Senior Customer Technical Support Engineer, your role is to delight our customers with your passion & knowledge of Snowflake Data Warehouse. Customers will look to you for technical guidance & for advice in addressing their product usage & issue needs. You will be the voice of the customer into Snowflake's product & engineering teams for product feedback & improvements. You will play an integral role in building knowledge within the team & be part of strategic initiatives for organizational & process improvements.
Ideally, you have worked in a 24x7 environment, handled all tiers of support issues, been on-call during weekends, & familiar with Salesforce Service cloud.