As part of our Retail team, you will represent the Away brand by providing best-in-class support to all of our customers from the moment they step foot in the door til the moment they leave. You will focus primarily on providing customer experiences that are bar none. You will directly contribute to the stores success by having unparalleled customer interactions & by honing deep product expertise. You must be a team player who is comfortable with all walks of life, enjoys being on their feet, & loves chatting - ideally about travel!
- Provide exceptional customer service to every person, every time
- Deliver a memorable experience to each & every customer in a way that is uniquely Away
- Represent our brand & our core values
- Maintain the highest level of product knowledge & expertise. Help customers navigate through the shopping, product & sales journey
- Maintain the integrity of the space & uphold our visual standards
- Work in-store programs & events as needed
- Assist with any necessary processes & operations to keep the store alive & thriving!
- Excellent communicator with a passion for people
- Comfortable working with all types of personalities
- Maintains cool under pressure
- An effective & expedient problem-solver with a keen attention to detail
- Positive attitude & feels there is no task too small & no task too large
- Self-starter; quick to help, quick to solve!
- Eager to be at the frontline of a fast-paced & growing company
- Loves to talk, loves to learn, loves to listen, loves to travel!
Away (www.awaytravel.com) is a modern lifestyle brand creating thoughtful products designed to transform travel.
Since our launch in February 2016, we have become one of the fastest growing consumer brands in the world. We have sold millions of travel products, grown from a team of four to over 250, expanded shipping to nearly 40 countries, opened seven stores across two countries, & launched several new products & experiences that are inspiring more people to travel the world. And we know thats just the beginning!
In just over three years, we have already been twice named one of Fast Companys Worlds Most Innovative Companies, one of TIMEs 50 Most Genius Companies, & a Forbes Next Billion Dollar Startup. We have also raised more than $156M in total equity funding to fuel our next phase of growth.
Today, were expanding into new travel product categories including apparel, wellness & lifestyle accessories as well as investing in the growth of physical retail in the US & abroad--with the plan to open 50 new stores in the next three years. Sound like something you want to be part of? Were hiring!