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Peloton // connected indoor fitness cycles
New York City    Posted: Monday, May 09, 2022
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Peloton is seeking a Studio Member Experience Lead to join our team! Peloton Studios New York is located in the heart of Manhattan West. The 36,000 foot space is a destination for members to meet our world class instructors & the Peloton community in person. Members can experience LIVE classes ranging from cycling, tread, yoga, & more.


  • Act as a lead & role model to all full & part-time hourly team members.
  • Have exceptional knowledge of all things Peloton, Content & Studio.
  • Assist new hires in adjusting to a new work environment & be first point of contact for onboarding.
  • Oversee training & coaching for all new team members & ensure consistency & each team member is being trained up to the Peloton Standards.
  • Quality control team members interactions through Zendesk, Talk Desk & in person to ensure we are providing the highest level of customer service & accuracy.
  • Provide all Peloton Members the highest level of customer service to current members, prospective members & guests.
  • Support managers & assistant managers with any daily tasks and/or projects.
  • Build trust & mentorship to immediate team members.
  • Check in with leadership to report any messages and/or issues from the team or members.
  • Responsible for department walk throughs at the beginning & end of each shift.
  • Review all team logs & trackers for accuracy.
  • Be responsible for any member complaints from F&B
  • Ensure F&B is up to Department Of H standards
  • Work with other leads from other departments to hold each other accountable & improve leadership skills.
  • Responsible for completing all tasks in the Guest Services role while leading by example professionally & enthusiastically.


  • Have been in a Guest Service position for a minimum of 1 year
  • Experience in hospitality, event management, luxury sales, and/or customer service is preferred
  • Ability to build genuine, long-lasting relationships with both customers & team members
  • Focused on providing a high-quality product & service
  • Ability to promote team members to perform Peloton standards
  • Willingness to lead other team members & act as a role model
  • Professional mentality & demeanor
  • Overall understanding of all studio team positions
  • As this is a customer facing retail position, you will be required to work on your feet for up to 10 hours at a time with or without reasonable accommodation. Physical essential functions of the job also require that all employees are able to lift up to 49 pounds with or without reasonable accommodation.
  • Able to work a flexible schedule that includes weekends, holidays, early morning & late evening weekdays, adapting to meet the needs of the business. 


Peloton uses technology + design to connect the world through fitness, empowering people to be the best version of themselves anywhere, anytime. We have reinvented the fitness industry by developing a first-of-its-kind subscription platform. Seamlessly combining hardware, software, & streaming technology, we create digital fitness & wellness content & products that Members love. In 2020 Peloton committed to becoming an antiracist organization with the launch of the Peloton Pledge. Learn more, here.

Together We Go Far means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. In order to be the best version of Peloton, we are deeply committed to building a diverse workforce & inclusive culture where all of our team members can be the best version of themselves. This work has no endpoint; it is the constant work of running an organization that strives to reach its full potential. As a first step in our commitment, we announced the Peloton Pledge to invest $100 million over the next four years to fight racial injustice & inequity in our world, & to promote health & wellbeing for all, from the inside out.
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