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Feather // furniture rental
New York City Office/Remote    Posted: Thursday, February 11, 2021
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Feather is redefining furniture rental for city living & helping people feel at home no matter where they live or how long they plan on staying. By giving people smarter options, Feather is able to keep more furniture in homes & out of landfills.

Feather is looking for a motivated self-starter to join the customer success team, which is creating a world-class brand through superb customer experience on a daily basis. We're looking for someone with a flexible schedule who is eager to be challenged & looking to grow professionally. Youre a great fit if youre passionate about helping people, action-oriented, & excited to work in a fast paced environment. This role reports to the Customer Success S & is considered an entry level position.

**Please note, this position is remote & the work week may include weekends and/or evenings.**

What youll do:

  • Communicate with customers via email, live chat & phone to help them navigate the Feather website, products & service
  • Become an expert in our product selection to help customers pick their items & design their space 
  • Assist in trip coordination & daily troubleshooting 
  • Track commonly asked questions, concerns, & customer feedback, which are used by the Customer Success team to drive product improvements 
  • Learn & deeply understand the Feather service, cost structure, & operations
  • Keep CRM & internal database up to date with detailed notes 
  • Troubleshoot daily operations with the delivery team & customers
  • Reserve inventory & manage website stock levels 
  • Collaborate with the customer success team to enhance customer experience across their Feather journey

What you have:

  • 0-2 years experience in customer service and/or customer success
  • Ability & passion for talking to people & a drive for customer satisfaction 
  • Ability to stay positive, flexible, & solution-oriented in challenging situations
  • Attention to detail & the ability to multitask & prioritize responsibilities
  • Comfort navigating ambiguity & working in a startup environment 
  • A calm demeanor paired with a kind approach to communication 
  • An interest in interior design & decorating
  • A passion for the Feather mission!

What you'll get when joining Feather:

  • Competitive compensation
  • Health, vision, dental, & life insurance
  • Access to 401(k), commuter benefits, & HSA/FSA
  • Flexible vacation & paid time off
  • A monthly stipend to support remote work
  • A 50% discount on your own Feather subscription
  • The latest hardware to get the job done
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