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Splash // event marketing platform for brands
 
Marketing, Full Time    New York, Anywhere in the United States    Posted: Thursday, March 25, 2021
 
   
 
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JOB DETAILS
 

About Splash

At Splash we believe that nothing is more powerful than human connection. With that our goal is to bring people together at events in a meaningful way & how we communicate to potential attendees sits at its core.

About the Role

The Senior Customer Marketing Manager will be responsible for building & nurturing customer relationships through lifecycle marketing & managing Splashs growing community. The ideal candidate should have a background in customer or product marketing with a passion for measuring engagement & evangelizing customer stories & success.

This role reports to the Director of Product Marketing & works closely with the Customer Success & Product teams.

You will:

  • Build, manage, & execute customer marketing campaigns to increase renewals, product adoption, customer engagement, & identify cross-sell & upsell opportunities.
  • Build, manage, & execute scalable customer onboarding programs. 
  • Manage, grow, & engage the Splash customer community, including our customer-led user group program, Slack community, & beta program. 
  • Collaborate with operations & the rest of the marketing team to build scalable, multi-channel customer experiences across website, email, advertising, webinars, & product.
  • Manage & scale the customer evidence function, including maintaining libraries of customer stories, references, & quotes.
  • Identify customers for case studies, awards, & speaking opportunities. 
  • Other marketing duties as assigned.

Who You Are

  • 5+ years of marketing experience, with at least 3 years in a customer or product marketing function, ideally in a B2B SaaS environment
  • Eager to build authentic relationships cross-functionally & with Splash customers
  • As interested in high-level strategy as with tactical execution
  • Fantastic, proactive communication, including stellar writing skills
  • Ability to speak about technical products in human language
  • Thrive working in a fast-paced, dynamic work environment

What We Offer

We offer a competitive salary, company equity, flexible PTO, unlimited sick time, & 2 mental escape days per month (we call them ME days for short!). This position will be 100% remote as we are embracing a fully distributed working environment.

Salary commensurate with experience. We offer a full suite of benefits, medical, dental & vision.

What's Next?

If youre interested in joining our fun, ambitious, & hardworking team, please send your resume.  Splash is an equal opportunity employer.

At Splash, we believe that big ideas & great communities come from a team that celebrates diversity of all kinds. We are committed to being an equal opportunity workplace & encourage people from all backgrounds to apply. 

*We collect personal information (PI) from you in connection with your application for employment with Splash, including the following categories of PI: identifiers, 8 personal records, 9 commercial information, 10 professional or employment information, 11 non-public education records 12 & inferences drawn from your PI. 1314 We collect your PI for our purposes, including performing services & operations related to your potential employment. For additional details or if you have questions, contact us at [privacy@Splash.com].

 
 
 
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