Were reimagining sports & technology.
DraftKings is bringing sports fans closer to the games they love & becoming an essential part of their experience in the process. An industry pioneer since our founding in 2012, we believe we can continue to define what it means to be a technology company in sports entertainment. We love what we do & we think you will too.
Shape a rapidly growing industry.
We are looking for a Customer Experience Team Lead to serve as one of the primary contact points for customer inquiries & customer support related matters. The Customer Experience Team Lead we are looking for has online gaming experience & management experience to expand our leadership team.
What youll do as a Customer Experience Team Lead:
- You will be part of the CX Leadership Team, taking on additional responsibilities including oversight & acting as an escalation point of contact.
- Will at times be the most senior member of the team working a shift.
- Handle VIP customer interactions & escalations.
- Coordinate & conduct training sessions.
- You will be a subject matter expert.
What skills you will use:
- You have the ability to provide world class customer service through demonstrating product knowledge & issue resolution using live chat, email, & phone.
- You must have excellent oral & written communication skills & be extremely detail-oriented, organized, & proactive.
- Politeness, attentiveness, & friendliness are traits you possess.
- You are passionate about promoting & representing the DraftKings brand. A strong passion & knowledge for sports & familiarity with social media sites are pluses.
- You have an ability to continually advocate for our players.
Who are we a good fit for?
We love working with talented people but more than that, we seek out compassionate co-workers with a collaborative spirit. Our work moves quickly & were great at coming together to find creative solutions to some of techs most interesting problems. If that sounds good to you, join us.
Were proud to believe that your gender, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability should have nothing to do with our hiring practices. Well never discriminate against anyones background or creed. If youre good at what you do, we want you to do it at DraftKings.