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Critical Mass // digital experience design agency
London    Posted: Friday, January 17, 2020
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With support from the Vice President of Human Resources & the Human Resources Director the Human Resources Generalist is responsible for the development & delivery of core services to the London office, such as enhancing retention, employee training & development, recognition, leadership development & career management. Youre the go-to person who makes their lives easier.

Although administration is a large part of your day-to-day work, youll also collaborate, consult, coach & strategise with both managers & employees. Building trust in & the visibility of the HR discipline is key. The time youll spend in this role will prepare you for working full-time in the trenches. But before youre ready to do that, you must know CMs business & your discipline inside & out. You need to understand the big picture & implications of HR decisions before you can make recommendations. Youre finding your place in the HR discipline & the more exposure you have to different areas, the more you bring to CM.

You will:

Assist in supporting projects, programs & practices that engage, inspire & recognise, extraordinary results such as:

  • Research, develop, prepare & deliver high-impact HR solutions that fit CM, the industry & the culture of the company
  • Partner with Career Developers & London Office Leadership Team to balance manager & employee advocacy
  • Get to know the team & business of Critical Mass
  • Keep current on HR trends including local London compensation, career management, orientation, retention etc.
  • Provide input on company policy as employment laws change
  • Advise & interpret policies & procedures for management & employees
  • Manage the orientation program for new employees in the London office with other members of the HR team
  • Assist Career Developers with performance management including regular performance reviews, progressive discipline, consultations & terminations
  • Facilitate training & development for Career Developers
  • Maintain a high degree of confidentiality & discretion at all times
  • Support & advise local recruitment team on manners of procedure & policy
  • Assist employee relocation team with visa applications, offer documents etc.
  • Administer & update Human Resource paperwork including offers, employment agreements, benefits, probation letters, change & payroll forms
  • Other ad hoc duties as assigned

You have:

  • Excellent organisation & prioritisation skills
  • Ability to perform tasks with minimal supervision
  • Creative, forward thinker
  • Excellent customer service & interpersonal skills
  • Strong knowledge of people management & UK Employment standards
  • Leadership skills
  • Proven ability to work with all levels of management
  • Strong research & analytical skills
  • Attention to detail
  • Broad knowledge & experience across the many HR disciplines

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