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Snaps // conversational mktg platform for brands
Engineering, Full Time    New York    Posted: Thursday, June 13, 2019
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Snaps is the leader in connecting global brands & consumers in AI-powered automated conversations. Our award-winning technology helps executives across customer experience, marketing, e-commerce & product teams create, automate & optimize experiences that their customers will love in channels like iMessage, Facebook Messenger, WhatsApp, web, mobile apps, Google Home, SMS & more by leveraging Artificial Intelligence.

Over 100 of the world's top brands, including Michael Kors, Nike, Tiffany & Co., Marriott Rewards, Simon Properties, Lane Bryant & more leverage Snaps' products to acquire new customers & increase lifetime value through marketing & customer experience automation.  

A Solutions Engineer enjoys thinking critically, solving problems, & wants to be a major driver for the success of our customers. This position is for someone who is technical & experienced in web development, but also wants to stay close to customers at a fast-moving startup.

Weekly, you're likely to interact with front-end JS, custom Node.js, third-party APIs, SQL queries, & more. One customer might be combining inventory data with a public API, while another needs a web view created to support a custom conversational component. Most problems will be unique, but part of your job is to find or create consistent patterns that build on your deep understanding of the Snaps platform & our customers' challenges.

The main responsibility of a Solutions Engineer is to provide answers, share standard methodologies & solve technical issues that produce intelligent & compelling conversational experiences. This includes integrating data sources to improve NLP & knowledge base capabilities. You will also spend time improving documentation, building scalable resources & finding ways to more effectively empower customers & the Snaps commercial team.

You'd be part of the Implementations team, which is responsible for scoping, designing & launching customer experiences. This team sits on the broader Customer Success team & onboards new customers to the Snaps platform.
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