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Pelotons Production Department operates two production studios 365 days a year to deliver both a broad offering of highly engaging subscription content & world-class boutique fitness offerings to our members. We are a highly collaborative, fast-paced department that constantly focuses on evolving our innovative programming & improving the luxury experience for our in-studio members. We are looking for an experienced professional for an exciting front-facing position reporting to our Studio Member Experience Manager, that has a strong passion to deliver outstanding customer service & hands-on people management.


  • Act as a role model & brand ambassador for Peloton
  • Ensure every members experience at Peloton Studios is consistently outstanding
  • Responsible for managing the day-to-day of staff, scheduling, & seeing that all operating policies, including service & safety, are being followed
  • Assist Studio Member Experience Manager in interviewing, hiring, & performance reviews
  • Lead all aspects of the Member Experience team
  • Creates the team's schedule & sends it out on a regular basis while monitoring switches between team members.
  • Assist Studio Member Experience with ensuring the team is effectively completing job responsibilities
  • Handle studio reservation & POS systems
  • Work alongside the Studio Manager, & Director, to manage the F&B offering in the cafe.
  • Manage inventory & stock
  • Demonstrate honesty & integrity & lead by example to influence & inspire others
  • Handle customer issues/complaints with the utmost integrity & work to accommodate special requests whenever possible
  • Partner with fellow management team & departments to engage with & promote special members moments
  • Understand team member positions well enough to perform duties in team members absence


  • 2+ years of experience in hospitality, event management, luxury sales, and/or customer service arena
  • Ability & desire to build lasting relationships with prospective & current members
  • Uncompromisingly high standards when it comes to detail & accuracy
  • Ability to excel & empower staff in a constantly evolving, diverse environment
  • Able to recognize areas needing improvement, make changes & resolve issues using good judgment
  • Outstanding verbal & written communication skills, including the ability to effectively present information & respond to questions from colleagues & customers
  • Understanding of employee positions & willingness to perform duties in employees' absence
  • Professional & appropriate business appearance & demeanor
  • Proficient in Google Suite & Microsoft Office
  • Must be able to work a flexible schedule that includes weekends, holidays, early morning & late evening weekdays, adapting to meet the needs of the business



Peloton is the leading interactive fitness platform globally, with a passionate community of 7 million Members in the US, UK, Canada, Germany, & Australia. Peloton makes fitness entertaining, approachable, effective, & convenient, while fostering social connections that motivate its Members to commit to their fitness journeys. An innovator at the nexus of fitness, technology, & media, Peloton reinvented the fitness industry by developing a first-of-its-kind subscription platform that seamlessly combines the best equipment, proprietary networked software, world-class streaming digital fitness & wellness content, & best-in-class fitness experts & Instructors.

At Peloton, we motivate the world to live better. Together We Go Far means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. By combining hardware, software, content, retail, apparel, manufacturing, Member support, & so much more, we deliver an exhilarating fitness experience that unlocks our members' greatness. Join our team to unlock yours.

Peloton is an equal opportunity employer & committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you would like to request any accommodations from application through to interview, please email:

Peloton has a COVID-19 vaccination policy to safeguard the health & well-being of our employees & customers globally. All employees based in the U.S. & Canada are required to provide proof of vaccination, unless the employee has a Peloton-approved reasonable accommodation or as otherwise required by law.
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