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The RealReal
online consignment shop
 
New York City    Posted: Wednesday, June 12, 2019
 
   
 
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JOB DETAILS
 

The RealReal is leading the way in authenticated luxury consignment, online & in real life at our brick & mortar locations. Founded in 2011, were growing fast & fundamentally changing the way people buy & sell luxury a multi-billion dollar industry. With a team of in-house experts who inspect every item we sell, our commitment to authenticity sets us apart & creates a foundation of trust with shoppers & consignors. Our mission to extend the life cycle of luxury items is leading innovation in sustainable fashion. Were proud to promote the circular economy & to be the first luxury member of the Ellen MacArthur Foundations prestigious CE100 USA.

Employees at The RealReal are dedicated, collaborative & innovative, & were looking for exceptional talent to join our team. Build your career with us & enjoy 401K matching, health, dental & vision insurance, commuter flex spending, healthcare flex spending, generous PTO, a mothers room, & flexible work hours!

This position is based in our Madison Store in New York, NY & will report to the Senior Stylist Manager.

DUTIES & RESPONSIBILITIES

  • Consult with clients & prospects regarding fashion trends & their individual needs
  • Optimize the customer experience through personalized, premium, high-touch service
  • Establish strong personal relationships with clients to encourage customer loyalty & increase revenue
  • Respond to customer queries & needs effectively & efficiently, acting with urgency to deliver results
  • Demonstrate a can-do attitude in every situation to constantly raise the level of service provided & consistently exceed customer expectations
  • Ability to discuss with clients & give advice on general trends in the fashion world & developments in the luxury market, showing passion for fashion & luxury products

REQUIREMENTS

  • Bachelors degree preferred
  • Experience as a Personal Stylist, fashion concierge or retail associate in fashion & luxury goods retail with an established clientele required
  • 2+ years of luxury fashion sales experience preferably in a similar role or customer service setting
  • Able to work evenings, weekends & holidays as needed
 
 
 
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