We are reinventing global trade.

The opportunity:

Flexport is looking Engineers to help Flexport establish itself as the most trusted company in the global trade ecosystem. As Senior Technical Support Engineers, you are responsible for administering SaaS & Client platform technologies. You have expertise in SaaS administration including GSuite, O365, SSO, AD, etc, as well as Client Platforms including Mac, Windows. You are passionate about solving problems & helping internal customers. You like to continuously look for ways to improve all aspects of IT processes by looking for ways to automate & deploy innovative repeatable processes.

You will:

• Partner with IT, Security, & Engineering teams to support, deploy, & maintain secure system infrastructure, SaaS ecosystem & Client Platforms aligned to internal standards & industry best practices
• Perform administration activities across our environments including servers, end user client devices & SaaS applications such as GSuite, O365, Okta, Slack, Bluejeans, WSO, etc.
• Serve as the primary escalation channel for support-related technical issues
• Develop, refine & support end user device management with a structured process around patching, testing & deploying upgrades.
• Proactively monitor SaaS applications & infrastructure, aggressively communicate & help troubleshoot any issues as appropriate
• Participate in on-call incident response rotation
• Coordinate activities with cross-functional stakeholders to plan scheduled maintenance or updates
• Develop & maintain clear & thorough technical documentation as it pertains to operating procedures, change management, inventories, etc.
• Perform other tasks as requested & prioritized by the TechOps Manager

You should have:

• Strong interpersonal & communications skills
• 5-8+ years of system engineering experience in a fast-paced global environment
• 2+ years of experience & expert level knowledge in maintaining Linux systems & open-source services
• 2+ years of experience with administration of collaboration & communication technologies such as GSuite, O365, Slack etc
• 2+ years experience with one or more scripting languages, such as, Python, Go, JavaScript, or Ruby
• 2+ years of experience administering SSO, AD as well as Client Platforms such as Mac, Windows etc
• Basic understanding of networking technologies
• Excellence in problem-solving, strategic thinking, & collaboration with cross-functional teams
• Ability to work with a diverse, & globally distributed team

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