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Rent The Runway // designer dresses & accessories rental
Secaucus, NJ    Posted: Monday, June 13, 2022
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About Us:

Rent the Runway (RTR)  is transforming the way we get dressed by pioneering the worlds first Closet in the Cloud. Founded in 2009, RTR has disrupted the $2.4 trillion fashion industry by inspiring women with a more joyful, sustainable & financially-savvy way to feel their best every day. As the ultimate destination for circular fashion, the brand now offers infinite points of access to its shared closet via a fully customizable subscription to fashion, one-time rental or ownership. RTR offers designer apparel, accessories & home decor from 700+ brand partners & has built in-house proprietary technology & a one-of-a-kind reverse logistics operation. Under CEO & Co-Founder Jennifer Hymans leadership, RTR has been named to CNBCs Disruptor 50 five times in ten years, & has been placed on Fast Companys Most Innovative Companies list multiple times, while Hyman herself has been named to the TIME 100 most influential people in the world & as one of People magazines Women Changing the World.

About the Team:

The Operations team is the backbone of RTR, & our job is to determine the fastest & most efficient method to get our garments to & from customers. We own all logistics processes, including variable cost & efficiency, reverse logistics, fulfillment, & manufacturing.

About the Job:

As a Director of Operations, you will own all processes designed to scale & optimize our inbound & outbound logistics. Youll be a mentor & a leader, working to guide & develop your direct teams, & teams across different departments to ensure the highest levels of safety, production, cost & quality while also maintaining a superb employee experience.

What You'll Do:

  • Lead department, owning departmental decision making, & establishing & maintaining key performance metrics for safety, production, cost.
  • Actively seek, design, implement & monitor continuous improvement processes for the organization
  • Drive strategic labor planning & forecasting for area of responsibility ensuring alignment to variable cost plans
  • Build high performing teams & create programs/plans to improve all metrics across departments
  • Create a positive team dynamic that encourages all employees in our fulfillment center to provide feedback, drive change within the facility, adapt to the ever-changing business, & stay focused on the customer experience
  • Develop & administer operational procedures, executing activities for shipments, handling & disposition of products, & keeping the highest standards of inventory accuracy
  • Manage & maintain an operating budget & hit cost reduction goals
  • Utilize the site Warehouse Management System (WMS) to optimize perfect order fulfillment & provide operational insights to improve WMS effectiveness
  • Develop a culture of safety by leading, maintaining & enforcing safety guidelines, cleanliness & security standards

About You:

  • You have a B.A. degree in Business Administration, Operations Management, Supply Chain or related field; MBA is a plus, but not required.
  • You have experience leading departments in retail management, warehouse, fulfillment center or quality assurance capacity.
  • Youve built & lead large, high performing, senior level teams & have a track record of advancement within your organization.
  • Youve utilized Kaizen & Lean Manufacturing techniques
  • Youre not afraid of a challenge, & can quickly recognize, diagnose & solve for problems & workflows for teams & leadership
  • Youre an Excel guru, with keen analytical skills & the ability to articulate point of view, develop systems/plans, & improve processes across the organization
  • Youve used warehouse tools like scanners, ladders, & warehouse software.
  • Youve managing budgets & have the ability to evaluate financial & business indicators & translate data into actionable information to drive results
  • You can lift up to a maximum of 50 lbs & work flex shifts, hours, nights & weekends as needed


At Rent the Runway, were committed to the wellbeing of our employees, & aim to create a workplace that fosters both personal & professional growth. Our inclusive benefits include, but are not limited to:

  • Paid Time Off including vacation, paid bereavement, & family sick leave - every employee needs time to take care of themselves & their family.
  • Universal Paid Parental Leave for both parents + flexible return to work program  - because we know your newest family member(s) deserve your undivided attention.
  • Paid Sabbatical after 5 years of continuous service - Unplug, recharge, & have some fun!
  • Exclusive employee subscription & rental discounts -  to ensure you experience the magic of renting the runway (and give us valued feedback!).
  • Comprehensive health, vision, dental, FSA & dependent care from day 1 of employment - Your health comes first & weve got you covered.
  • 401k match - an investment in your future.
  • Company wide events & outings - our team spirit is no joke - we know how to have fun!


RTR is requiring all US corporate employees to be fully vaccinated for COVID-19 in order to work in person, unless an employee requires a reasonable accommodation for medical or religious reasons.  If you believe that you may require an accommodation, please apply for any roles that interest you & if hired, you will receive information on how to request a reasonable accommodation after your start date. RTR will evaluate all such requests in accordance with Company policy & applicable law.   

Rent the Runway is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 & over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing & characteristics), veteran status, uniformed service member status or any other status protected by federal, state or local law.

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