Mailchimp is a leading marketing platform for small business. We empower millions of customers around the world to build their brands & grow their companies with a suite of marketing automation, multichannel campaign, CRM, & analytics tools.

Mailchimps engineering department is currently bigger than many companies total headcount. Weve grown quickly, & our processes need to catch up, in areas including but not limited to interviewing, onboarding, promotions & staffing. We now have a number of inconsistent or unclear systems across offices, teams & roles. Those gaps leave ~400 individuals to spend time finding information & trying to solve problems for which there isnt a clear owner. In addition, lack of consistency & communication makes certain processes inherently less fair. Theres a lot of opportunity to help the department improve in these areas. This role will own solutions & communication, to ensure that were working effectively, efficiently & fairly.  

Who you are:

• A collaborative, creative problem solver 
• A consistent, thoughtful listener & communicator
• A strategic thinker who can *really* execute on logistical details

What youll do:

• Manage a small team to carry out the department operations vision
• Partner with senior leaders, other departments, & groups within the department to identify & achieve key objectives related to department operations
• Collect data, even informal, on the engineering organization operations of today & propose data-informed recommendations for improvements
• Drive change by testing & implement new ideas & processes
• Tee up work for others to own long-term by carrying projects initially then handing them off to an appropriate owner
• Help create structure & intentionality around department communications

Wed love to hear from you if:

• Youve worked at a director level or above & are comfortable working with & building alignment with other senior leaders
• You collaborate consistently with other stakeholders
• You have managed other managers
• You have a track record of implementing successful projects & processes--from vision through to detailed logistics
• You have a track record of improving diversity, equity and/or inclusion in your current & past roles
• You have strong communication skills, both verbal & in written
• You have experience working with multiple departments to drive change & are patient when working with other departments that may work at a different pace or in a different way than the engineering organization
• You  have demonstrated understanding of engineering roles