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Mailchimp // marketing platform for small businesses
Engineering, Full Time    Atlanta, Brooklyn or Oakland    Posted: Tuesday, January 12, 2021
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Mailchimp is a leading marketing platform for small business. We empower millions of customers around the world to build their brands & grow their companies with a suite of marketing automation, multichannel campaign, CRM, & analytics tools.

Mailchimps engineering department is currently bigger than many companies total headcount. Weve grown quickly, & our processes need to catch up, in areas including but not limited to interviewing, onboarding, promotions & staffing. We now have a number of inconsistent or unclear systems across offices, teams & roles. Those gaps leave ~400 individuals to spend time finding information & trying to solve problems for which there isnt a clear owner. In addition, lack of consistency & communication makes certain processes inherently less fair. Theres a lot of opportunity to help the department improve in these areas. This role will own solutions & communication, to ensure that were working effectively, efficiently & fairly.  

Who you are:

  • A collaborative, creative problem solver 
  • A consistent, thoughtful listener & communicator
  • A strategic thinker who can *really* execute on logistical details

What youll do:

  • Manage a small team to carry out the department operations vision
  • Partner with senior leaders, other departments, & groups within the department to identify & achieve key objectives related to department operations
  • Collect data, even informal, on the engineering organization operations of today & propose data-informed recommendations for improvements
  • Drive change by testing & implement new ideas & processes
  • Tee up work for others to own long-term by carrying projects initially then handing them off to an appropriate owner
  • Help create structure & intentionality around department communications

Wed love to hear from you if:

  • Youve worked at a director level or above & are comfortable working with & building alignment with other senior leaders
  • You collaborate consistently with other stakeholders
  • You have managed other managers
  • You have a track record of implementing successful projects & processes--from vision through to detailed logistics
  • You have a track record of improving diversity, equity and/or inclusion in your current & past roles
  • You have strong communication skills, both verbal & in written
  • You have experience working with multiple departments to drive change & are patient when working with other departments that may work at a different pace or in a different way than the engineering organization
  • You  have demonstrated understanding of engineering roles

Mailchimp is a founder-owned and highly profitable company headquartered in the heart of Atlanta in the historic Ponce City Market, right on the Beltline. Our purpose is to empower the underdog, & our mission is to democratize cutting edge marketing technology for small business. We offer our employees an exceptional workplace, extremely competitive compensation, fully paid benefits (for employees & their families), and generous profit sharing. We hire humble, collaborative, & ambitious people, & give them endless opportunities to grow & succeed. If you'd like to be considered for this position, please apply below. We look forward to meeting you!

Curious to how hiring has shifted related to COVID-19? Click here to find out more!

Mailchimp is an equal opportunity employer, & we value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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