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BlaBlaCar is the world's leading long-distance carpooling platform - a global, trusted community of 70 million drivers & passengers in 22 countries.

The platform connects people looking to travel long distances with drivers heading the same way, so they can travel together & share the cost.

With the recent integration of a coach network & a commuter carpooling service, BlaBlaCar aims to become the go-to for shared road mobility.

Affordable, convenient & user-friendly, wherever there's a road, there's a BlaBlaCar.

Job Description

Why join us?

BlaBlaCar is launching a new business line (BlaBlaBus) that is set to fuel tremendous growth for the company. You have the opportunity to join our team in the early days & help to build the next european coach network from scratch.

As a Bus Operations Associateyou'll be responsible for various operational tasks. From setting up & improving processes to overseeing the daily operations & building up a partner network of bus companies.

This role requires a high reactivity, strong communication, organizational & negotiation skills.

We are looking for someone who has the grit & motivation to join the entrepreneurial adventure.

What you will directly contribute to

  • Operational & daily management of bus stations
  • Negotiate conditions with bus stations & ensure regular monitoring
  • Follow the implementation of the relevant ticketing & operational systems, processes & procedures to support smooth day-to-day operations at all bus stops
  • Obtain the necessary authorizations for the establishment of a stop point
  • Implementation of the customer experience in the stops (signage, boarding process)
  • Manage relationships with providers, institutions, local authorities, terminal manager
  • Implement & evolve the Safety & Quality system by proposing action plans following audits, controls, & customer surveys
  • Conduct quality checks on the road
  • Ensure technical support for operations, including the development of training & professional skills
  • Provide operational support to the Bus Operationsteam(partners management, bus quality, ...)

What you will need to be successful

  • You have 1+ yearrelevant previous work experience
  • Experience in the mobility sector is an advantage
  • High social, communication & negotiation skills
  • Organized, rigorous, proactive, & reliable
  • Independent self-starter; with a strong hands-on mentality, who want to be part to help build our new business unit in Milan.
  • Italian mother tongue, good level of English
Additional Information

What we offer all of our employees

  • A start-up spirit that fosters agility, teamwork & impact
  • High-growth & fast-paced environment
  • An inspiring working environment
  • Free carpooling to live our value Be The Member
  • Annual BlaBlaBreak which takes us all for an unforgettable weekend
  • Possibility to do a BlaBlaSwap once a year & go work from another BlaBlaOffice abroad
  • Bi-Weekly BlaBlaTalks when we learn from each other
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