This a great opportunity to use your nursing knowledge & skills in an exciting way. Located in New York City, Pager is looking for a full-time Nurse who is willing to think creatively & utilize their clinical skills in the field of Telemedicine! We are seekinga motivated Registered Nurses with 2+ years of experience to work (onsite) in our office headquarters. An active NJ license is a requirement for this position, but we prefer both NY & NJ. This position entails working three 12-hour night shifts a week (8pm to 8am) including alternating weekends.
The core objective of the Triage RN, Nurse Navigator is to use technology to build trust & triage patients to the right care at the right time while providing an exceptional virtual care experience through empathic writing (live messaging). Again, an active NJ license is a requirement for this position,
Responsibilities for the Triage RN, Nurse Navigator at Pager:
- Provide exceptional customer service & virtual care by communicating with patients via live messaging, video, phone, & email
- Document within EMR
- Follow clinically validated triage protocols
- Ensure the highest quality customer service for patients & providers
- Complete basic nursing responsibilities, outpatient testing, medications, etc
- May need to troubleshoot technology with patients
- Work to ensure a seamless patient call center experience
- Coordinate lab orders, prescription orders, & radiology tests
- Work on projects that will optimize operational efficiency & improve the patients telemedicine experience
- Assist in identifying technology needs that improve patient experience
- Additional projects as assigned
Bonus: Participate in offsite enterprise events as assigned:
- Interview patients, document medical history, take vitals
- Document in electronic medical record
- Prepare patients for medical examinations & tests
- Triage patients using established protocols
- Apply your knowledge as an (RN) Nurse to answer questions & provide a positive healthcare experience
Candidate Profile for the Triage RN, Nurse Navigator at Pager:
- Passionate aboutpatient care & triage
- An active NJ license is a requirement for this position
- Enjoy helping others
- Relish solving problems, seeking out answers, & trying new things
- Kind, empathetic & possess a strong social perceptiveness
- Positive, energetic, & fun!
- Outstanding multitasking skills
- Enthusiasm & savviness for new technology
- Excellent oral & written language skills
- Flexible & fast learner, comfortable in a fast-paced & changing environment
- Eagerto challenge the status quo of traditional healthcare
- Detail oriented & an organized self-starter with outstanding interpersonal skills
- Fluent writing/speaking in Spanish (preferred but not required)
Hours for the Triage RN, Nurse Navigator at Pager:
Shifts available:
- Full-time position
- Work in NYC office
- Typical shifts:
1st Shift: 8:00 AM - 8:00 PM (every other weekend)
2nd Shift: 8:00 PM - 8:00 am (every other weekend)
Perks
- Participate in a positive, energetic, & creative team environment
- Work with bright teammates at NYC tech startup
- Health, vision & dental coverage
- Quarterly Bonus Program (Based on Performance)
About Pager
Pager delivers a doctor in your family healthcare experience by making it simple for consumers to connect with the trusted experts they need to make the right healthcare decisions. Through AI-enabled technology, Pager brings consumers, nurses, doctors & other members of the care team together through text, voice & video chat, all in one place. We partner with healthcare organizations to deliver seamless, tech-enabled services & solutions for a consumer experience that leads to better decisions, outcomes & healthier lives. Started in 2014 & based in New York City, Pager is led by seasoned technology & healthcare entrepreneurs to redefine the way that consumers interact with their healthcare.
