This a great opportunity to use your nursing knowledge & skills in an exciting way. Located in New York City, Pager is looking for a full-time Nurse who is willing to think creatively & utilize their clinical skills in the field of Telemedicine! We are seekinga motivated Registered Nurses with 2+ years of experience to work (onsite) in our office headquarters. An active NJ license is a requirement for this position, but we prefer both NY & NJ. This position entails working three 12-hour night shifts a week (8pm to 8am) including alternating weekends.

The core objective of the Triage RN, Nurse Navigator is to use technology to build trust & triage patients to the right care at the right time while providing an exceptional virtual care experience through empathic writing (live messaging). Again, an active NJ license is a requirement for this position,

Responsibilities for the Triage RN, Nurse Navigator at Pager:

• Provide exceptional customer service & virtual care by communicating with patients via live messaging, video, phone, & email
• Document within EMR
• Follow clinically validated triage protocols
• Ensure the highest quality customer service for patients & providers
• Complete basic nursing responsibilities, outpatient testing, medications, etc
• May need to troubleshoot technology with patients
• Work to ensure a seamless patient call center experience
• Coordinate lab orders, prescription orders, & radiology tests
• Work on projects that will optimize operational efficiency & improve the patients telemedicine experience
• Assist in identifying technology needs that improve patient experience
• Additional projects as assigned

Bonus: Participate in offsite enterprise events as assigned:

• Interview patients, document medical history, take vitals
• Document in electronic medical record
• Prepare patients for medical examinations & tests
• Triage patients using established protocols
• Apply your knowledge as an (RN) Nurse to answer questions & provide a positive healthcare experience

Candidate Profile for the Triage RN, Nurse Navigator at Pager:

• Passionate aboutpatient care & triage
• An active NJ license is a requirement for this position
• Enjoy helping others
• Relish solving problems, seeking out answers, & trying new things
• Kind, empathetic & possess a strong social perceptiveness
• Positive, energetic, & fun!
• Outstanding multitasking skills
• Enthusiasm & savviness for new technology
• Excellent oral & written language skills
• Flexible & fast learner, comfortable in a fast-paced & changing environment
• Eagerto challenge the status quo of traditional healthcare
• Detail oriented & an organized self-starter with outstanding interpersonal skills
• Fluent writing/speaking in Spanish (preferred but not required)

Hours for the Triage RN, Nurse Navigator at Pager:

Shifts available:

• Full-time position
• Work in NYC office
• Typical shifts:

1st Shift: 8:00 AM - 8:00 PM (every other weekend)
2nd Shift: 8:00 PM - 8:00 am (every other weekend)

Perks

• Participate in a positive, energetic, & creative team environment
• Work with bright teammates at NYC tech startup
• Health, vision & dental coverage
• Quarterly Bonus Program (Based on Performance)

About Pager

Pager delivers a doctor in your family healthcare experience by making it simple for consumers to connect with the trusted experts they need to make the right healthcare decisions. Through AI-enabled technology, Pager brings consumers, nurses, doctors & other members of the care team together through text, voice & video chat, all in one place. We partner with healthcare organizations to deliver seamless, tech-enabled services & solutions for a consumer experience that leads to better decisions, outcomes & healthier lives. Started in 2014 & based in New York City, Pager is led by seasoned technology & healthcare entrepreneurs to redefine the way that consumers interact with their healthcare.