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Convene // conference & meeting spaces
Engineering, Full Time    New York City    Posted: Saturday, April 24, 2021
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AV Support Engineer

We are seeking an AV Support Engineer to join our AV Engineering team at Convene in New York City. The AV Support Engineer will report directly to the Director, AV Engineering. 

What Youll Do:

Were looking for an AV Support Engineer to join our Team. This position will be tasked with helping troubleshoot & maintain integrated AV Systems across our portfolio. You will manage support requests through our internal ticketing system & follow up with on-site troubleshooting & maintenance. You will also manage scheduling & coordination of service visits with our Integration partners if escalation is required. 

  • Maintain up-to-date knowledge of integrated AV Systems
  • Work closely with on-site Operations team members to insure systems are maintained & operational with as little disruption as possible
  • Responsible for managing an internal ticketing system & tracking support requests

What We Look For:

  • Minimum 2-4 years of experience as AV Field Engineer/Technician for integrated systems
  • Proficiency with Mac OS & Windows
  • CTS Certification Ideal
  • Certification in Extron, Crestron, & Cisco Products Ideal
    • Crestron DMC-E-4K
    • Extron AV Associate
    • Cisco Video Network Specialist
  • Proficiency in testing & troubleshooting basic & integrated AV systems
  • Must be able to handle commissioning of complex integrated AV systems
  • Intimate knowledge of the following:
    • Extron Video/USB Transmitters/Receivers
    • Crestron DM Video Systems
    • Cisco VTC Systems
    • Biamp Tesira Server I/O
    • Dante
    • ClearOne Comm Systems
    • Shure MXA/ULX/Axient Products
    • AnalogWay Switchers (Pulse, Quick-Vu & Aquilon)
    • Brightsign
    • Mersive Solstice
    • Yamaha Digital Consoles (TF/QL-Series
  • Knowledge of install for ceiling/wall mounted speakers, displays (wall mounted, ceiling recessed, Interactive white boards, rear projections screens), cameras, cabling infrastructure, racks, wall plates & interfaces (audio, video, or control), microphones (ceiling, table, wired, or wireless)
  • Terminations including but not limited to audio, video, & control connectors.
  • Understanding of Network Topology
  • Ability to download/upload all related AV Code
  • Ability to go up & down ladder repeatedly
  • Ability to lift 50lbs
  • Ability to lift & install product overhead in ceiling
  • Visual acuity to terminate cables
  • Service & Hospitality-focused mindset
    • Our internal stakeholders will be your customer & your work has a direct impact on our external guest experiences.

Who We Are:

Convene is a premium work experience company that includes a network of 25+ meeting, event, & office locations, & Virtual & Hybrid Meetings products. Were creating premium, hospitality-driven, & tech-enabled meeting & event experiences through our proprietary technology platform & network of premium workplaces. Join us at the forefront of improving how people meet & work.

Were Here For You: 

At Convene, youll receive:

  • Excellent health coverage for you & your family 
  • Medical & insurance navigation support through Eden Health
  • Generous paid time off, including an extra day off for your birthday 
  • 401K plan with company matching
  • Professional development support 
  • Access to healthy meals & snacks at work (when in the office) 
  • A chance to be part of a dynamic, growing team 
  • The opportunity to have a significant impact on your team & the business in the work that you do 

Convene is committed to building an inclusive & diverse workforce. We are an Equal Opportunity Employer & welcome people from all backgrounds, experiences, abilities & perspectives.


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