Our Customer Solutions team is growing! In this support role, as a creative and agile employee, you'll interact with two of our departments and manage client-facing support tools including our Learning Management System (LMS) and Support Portal. You will also update and maintain user access, permissions, groups, content updates, provisioning, and usage reporting.
You'll be the point person for interacting with our tool vendors on bugs, feature requests, new updates, and upgrades. Our client's journey is important to us, and this position will help ensure they're getting an amazing experience.
This hybrid role has the dual responsibility of supporting both our LMS and Support Portal departments. While experience with both Support Portal and LMS administration is ideal, candidates with experience in one or the other are encouraged to apply. This is a great opportunity for someone looking to get their foot in the door at a data software company.
We value flexibility, strong communication skills, and the drive to constantly better the client experience.
What you will take on:
Assist with review, testing, and implementation of learning management system upgrades or fixes
Track and pull reports related to training completion in the learning management system
Oversee the ticket categorization and trend assessment within our support portal
Researching other tools in the market to determine what 1010data should use
Additional responsibilities may be assigned, dependent upon the workload and shifting responsibilities of the department(s)
What you will bring:
Knowledge of learning management systems and other learning technologies
Strong analytical/problem solving skills
Proficiency in MS Office (Word, PowerPoint, Excel, and Outlook)
Ability to communicate effectively both orally and in writing
Ability to work collaboratively and effectively in teams
Comfortable working in a rapidly changing environment
A strong customer-oriented mindset
Strong organizational skills; attention to detail
1-2 years of experience in an office environment, either through full-time work or internships.