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Contentsquare is a global SaaS technology company that empowers brands to build better digital experiences for all. Not to brag but we have been recognized by Gartner as one of the four most innovative e-commerce technologies in the world, & featured in Wired Magazine as one of Europe's hottest startups.  

Contentsquare has 8 main offices across the world (Paris, NYC, London, Tel Aviv, Munich, Tokyo, Singapore & San Francisco) with 750+ clients globally including many accounts from the global Fortune 100. We've been experiencing tremendous growth as our team has grown from ~300 to over 850+ employees globally, & raised a $500M Series E funding in May 2021, the biggest total VC funding ever for a French start-up!  This announcement garnered more than 350 media placements globally.

We can tell you that this growth is not going to stop here as we are anticipating to hire 1,500+ positions globally within the next few years & are looking for talented people like you - unique, ambitious, & enthusiastic - to join us & help us continue to innovate & improve user experience. YOU keep us going & your creativity drives us to be a better company. Come join the #CSquad family!

In a few words

We are seeking motivated & ambitious graduates to join our Customer Success team as Customer Success Associates in Paris.

Our Graduate Program aims at training & coaching a recent graduate from a top school/university in a 12 to 24-month program. During this program, you will assist a Senior/Lead Customer Success Manager on the management of their portfolio of customers & gradually take ownership of part of the portfolio.

The objective at the end of the program is to take a permanent role in the CS organisation & thus serve as a central point of contact for the customer during the entire lifecycle of their usage of the solution. You will fully & actively participate in the growth history of Contentsquare!

More about the CSM job (your mentor):
As a trusted advisor, facilitator, advocate & coach, the CSM's role is to ensure that customers achieve their strategic business goals & realize value from their Contentsquare product, ultimately translating into renewal & upsell of the client's subscription. The CSM builds & maintains strong relationships with multiple contacts within the assigned customers, including executive roles.

The CSM is responsible for driving adoption & utilization across their customer base. They also work closely with Sales & renewals management to help drive renewals to a successful completion, & with cross functional Contentsquare groups (Product, Customer Services, Marketing, Customer Care, Engineering, etc.).
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