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BetterCloud // SaaS ops mgmt platform
 
Engineering, Full Time    New York, Atlanta, Remote    Posted: Thursday, January 21, 2021
 
   
 
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BetterCloud is the leading SaaSOps platform that enables IT professionals to discover, manage & secure the growing stack of SaaS applications in the digital workplace. With an expanding ecosystem of SaaS integrations, thousands of forward thinking organizations like Zoom, Walmart, & Square now rely on BetterCloud to automate processes & policies across their cloud application portfolio.

A pioneer of the SaaSOps movement, BetterCloud has built a community of more than 45K IT professionals who are embracing the new role of SaaSOps within IT organizations. The company launched the first-ever annual SaasOps-focused conference, Altitude, & publishes annually the definitive market research report, State of SaaSOps, on the market & category.

BetterCloud is headquartered in New York City with offices in San Francisco, CA & Atlanta, GA.  The company's total amount raised to date is $187 million. Investors include Warburg Pincus, Accel, Bain Capital Ventures, Flybridge Capital Partners, & Greycroft Partners.

Were looking for a Solutions Engineer, Large Accounts to collaborate closely with the Account Management & Customer Success organizations as well as partners throughout the world. This person will assist in architecting a solution to meet the customer's application discovery, management, security, & technical needs for their critical SaaS applications. As we continue to grow, we strive to stay ahead of the learning curve in all areas of cloud technology, & work to educate both our internal teams as well as our customers teams on best practices around deploying our solutions within their environment. 

*Target Hire Date: 3/1/21

Requirements

  • 3+ years of experience in a customer facing Solutions Engineering capacity. 
  • Strong familiarity with SaaS applications such as G Suite, Okta, Microsoft 365, Box, & Dropbox, preferably on an administrative level, as well as REST APIs.
  • Ability to think critically & logically under pressure & to quickly communicate complex ideas around a technical topic.
  • Have the ability to quickly learn new technical concepts & be self-directed in your learning.
  • A positive attitude towards change & ability to adapt.
  • Ability to handle customer situations with empathy & ownership

Responsibilities

  • Serve as trusted advisor to our prospects & customers throughout the sales process & entirety of the customer lifecycle.
  • Understand customer requirements & communicate the business value of solving technology problems using BetterCloud.
  • Facilitate solutions discovery, solutions overview, technical deep-dives, & solutions validation sessions with customers.
  • Prepare demos, Proof of Concepts (POCs), & other validation events to demonstrate various use cases for BetterClouds Platform.
  • Execute the delivery of POCs for customers that have more complex use cases,  to illustrate product capabilities & how they align specifically with customer objectives
  • Build relationships with customers by serving as the technical liaison for both sales & success teams.
  • Participate in responding to RFIs / RFPs that highlight BetterCloud can meet & exceed customer requirements.
  • Distill & communicate customer needs & product feedback to Product Management, Engineering, Marketing & Sales.

Compensation | Benefits 

  • Competitive salary & stock options
  • Full benefits package
  • Career growth with an industry innovator 
  • Certification in relevant SaaS application (G-Suite, Office 365, Okta, Box, etc) 

BetterCloud is an Equal Opportunity Employer, including disabled & vets.

 
 
 
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