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Who we are:

 BigID is a data intelligence platform for privacy, security & governance - enabling customers to proactively discover, manage, protect, & get more value from their regulated, sensitive, & personal data across their data landscape.  We're reimagining data management, empowering customers to drive business innovation, achieve compliance, build customer trust, make better decisions, & get more value from their data.

Headquartered in New York City with a worldwide presence, we are building a global team with a passion for innovation & next-gen technology with R&D in the heart of Tel Aviv. BigID has been recognized for its data intelligence innovation as a World Economic Forum Technology Pioneer, named to the 2021 Forbes Cloud 100, #19 on the 2021 Inc 5000 (the list of fastest growing private companies in America), & an RSA Innovation Sandbox winner.

At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced & rewarding: youll have the opportunity to work with some of the most talented people in the industry who value innovation, integrity, & teamwork.

Who we are:

BigID redefines data privacy & protection: helping organizations know their data for privacy, protection & perspective. BigID is a next-generation data intelligence platform that helps organizations discover & manage personal & sensitive data across their entire data ecosystem & take action for privacy, protection, & perspective. 

Headquartered in New York City with a worldwide presence, we are building a global team with a passion for innovation, data & privacy. BigID was founded in 2016, has raised over $146M in venture funding, & has been recognized as a 2019 World Economic Forum Technology Pioneer, a 2019 Business Insider Business to Watch, awarded Best Privacy Solution for Info Security's Global Excellence Awards, & more.

At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced & rewarding: youll have the opportunity to work with some of the most talented people in the industry who value innovation, integrity, & teamwork.

Privacy Is Our Passion - So are Our People!

What you will do:

  • Work with clients to build Customer Success Plans, establishing critical goals, to aid the customer in achieving their objectives.
  • Be a trusted/strategic advisor with customers & drive continued value of our products & services.
  • Work closely with BigIDs Sales & Services Teams to find opportunities for new usage of BigIDs technology & solution.
  • Work to identify and/or develop upsell opportunities.
  • Maintain a regular cadence of account reviews with key stakeholders to ensure expectations are being met & the client is seeing ROI on their investment.
  • Advocate customer needs/issues cross-departmentally & program-manage customer concerns.
  • Support Professional Services with scoping & selling follow-on & new service opportunities.
  • Help build the appropriate level of process to enable scaling our team to our growing business.
  • Share our Values of Care-Do-Try-Shine!

About you

  • 5-7 years in a customer success function with customer engagement experience in post-sales or professional services functions in start-up environment
  • You have relevant work experience in a client-facing customer success or strategic account management role with strong experience in providing customers with strategic guidance
  • You will have a rich history of growing customer happiness, adoption & retention.
  • You will possess exceptional verbal, written, social, presentation & interpersonal skills.
  • Thrive in a multi-tasking environment & can adjust priorities on-the-fly while still having the ability to focus on details & be analytical.
  • Good problem-solving skills coupled with the ability to provide quick resolution to problems.
  • You will be a strong teammate, but still a self-starter.
  • Experience navigating & steering customer engagements to completion with a high level of customer happiness.
  • Familiarity with both on-prem databases as well as cloud data sources is helpful.
  • Background in big data, privacy, cataloging, information security areas on either customer or vendor side preferred.
  • BS/BA degree

Whats in it for you?

Our people are the foundation of our success, & we place a high priority on offering a wide range of benefits that make our team happier & healthier.

  • Equity participation - everyone shares in our success
  • Open vacation policy - take it when you need it 
  • Flexible work arrangements - we are all grown-ups
  • Medical, Dental, Vision, 401k - that go into effect your first day

Our Values:

We look for people who embody our values - Care, Do, Try & Shine.

  • Care - We care about our customers & each other
  • Do - We do what it takes to make a positive impact
  • Try - We try our best & we dont give up
  • Shine - We shine & make it our mission to always stand out

Diversity & Inclusion: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying. Come as you are.

 
 
 
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