Medallia's mission is to help companies win through customer experience. The world's best-loved brands trust Medallia's Experience Cloud, which embeds the pulse of the customer in an organization & empowers employees with the real-time customer data, insights, & tools they need to make every experience great. Named a leader in the most recent Forrester Wave & ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, & Tel Aviv. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title-nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, & former classmates. We have different backgrounds & we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.
At Medallia we hire the whole person, not just a part of them.
Medallia's Technical Support Team is seeking to hire a Support Operations Analyst dedicated to the success of onboarding new customers within our Trials & Quickstart programs. Specific responsibilities include utilizing Intercom.io to configure guided onboardings & trial conversion methodologies, building documentation & enablement materials for the support & delivery teams, & gathering information & specifications related to trials conversion techniques & processes, etc. The ideal candidate will have a record of success in improving processes through direct systems implementation, & through working closely with business leaders, organizational units, & subject matter experts to identify, develop, & deploy new business processes.