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Tripadvisor // enabling travelers to plan & book trips
Sales, Full Time    Paris, France    Posted: Saturday, January 15, 2022
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TheFork, a TripAdvisor Company is the leading online restaurants reservation platform in Europe, Australia & Latin America, with a network of more than 80,000 restaurants worldwide, more than 30.5 million monthly visits & present in 22+ countries around the globe.

TheFork connects restaurants & diners. Through TheFork (website & application), as well as through TripAdvisor, users can easily select a restaurant according to preference criteria (such as the localisation, type of cuisine, restaurant type & average price), consult user reviews, check real-time availability & instantly book online.

From the restaurants side, TheFork provides them with a software solution, TheFork Manager, which enables restaurants to optimize reservations management, streamline operations & ultimately improve service & revenues.

You will be joining our Global Sales & Operations team

Overall, the Global Sales & Operations team is in charge of continuously optimizing our operations, tools & processes while increasing both internal & external customer satisfaction.

You will join an agile & dynamic team, in a fast moving scale-up environment.

What will you do? 

You will play a key role in the team by providing business insights that will help drive continuous improvement & consistency of our Sales & Service operations across geographies & teams.

You will take part to strategic / large-scale projects to ensure their success & maximize business impact:

  • Build & maintain our Sales modelization (Acquisition, Churn, ARR,...) in collaboration with local sales organizations to help them pilot their activity & monitor the impact of business initiatives 
  • Conduct ad hoc quantitative & qualitative analysis to gain deeper insights into our Sales & Service performance to support continuous improvement
  • Closely work with our Data & Salesforce teams to develop & automate performance monitoring
  • Own & coordinate Weekly & Monthly Sales Performance review process to help local managers pilot their teams based on past data, benchmarks & forecasts
  • Act as a key liaison/partner between the Sales, Operations & Finance teams to ensure accurate budget planning & monitoring
  • Own monitoring of main company KPIs such as Customer Acquisition Costs & LifeTime Value
  • Lead ad hoc analysis to support decision making (eg. Pricing changes,Costs containment, Investment prioritization...)

Who you are? 

  • Master's Degree in Engineering or Business Administration
  • 3-5 years experience in consulting or project management in a fast-paced & international environment (ideally on business strategy, sales, operational excellence or performance steering)
  • 2-3 years experience in Sales organization
  • Previous experience of Business Modelling, target setting and/or compensation related topics
  • Experience presenting to C-Suite roles & understand expectations
  • Problem solver, process oriented, ability to foster team spirit & performance
  • Excellent organization & time management
  • Data lover & excellent excel skills
  • Excellent communication skills, curious & able to adapt in a fast moving environment
  • Humble & eager to learn
  • Fluent in spoken & written English 
  • Business proficiency in Spanish, French or Italian would be a plus

The candidate will be preferably based in Barcelona however other European TheFork offices are welcome as well (France, Italy, UK, Germany, Austria, etc.) 

What we offer:

  • Permanent contract
  • Competitive fixed salary, bonus & equity 
  • Lunch vouchers
  • International working environment
  • Compensation for practicing sports in any gym in Paris
  • Interesting discount in private health insurance 
  • Dining & leisure area + terrace 
  • Coffee point on each floor with coffee & tea for free
  • Well-being activities & benefits (massages, fresh fruit, free snacks, team building events, etc.)


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