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Warby Parker // boutique-quality eyewear retailer
 
New York City    Posted: Thursday, September 29, 2022
 
   
 
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JOB DETAILS
 

New Store Opening Fall 2022

Job Status: Full-Time

Warby Parker is on the lookout for a motivated Store Leader to play an integral part in laying the foundation for our growing Retail business. All aspects of our stores' success rests on the shoulders of our seasoned Store LeadersWarby Parker Retail wouldn't be what it is today without them! In this position, you'll build & lead a team of service-minded Managers, Opticians, & Advisors in executing processes & creating amazing customer experiences. Exercising your business savvy, you'll steer your team toward hitting their personal performance goals & meeting our company's financial targets. Along the way, you'll have opportunities to share knowledge & collaborate with your peers through our annual Store Leader Summit. Previous retail management experience, paired with strong leadership skills, will set you up for success in this role. Sound like the job for you? Keep reading!

What you'll do:

  • Represent & communicate Warby Parkers values & philosophy to customers & team members
  • Execute & improve all operational activities to meet your store's financial targets & customer experience goals
  • Consistently follow company-wide processes to maintain brand consistency
  • Manage daily scheduling & payroll for the entire store team
  • Coordinate store events with our Marketing team
  • Implement existing procedures (and create new ones!) to protect the companys inventory & assets
  • Follow & enforce protocols to ensure risk management & safety
  • Build & foster an engaged, effective team through recruitment & on-boarding, as well as ongoing training & development
  • Lead quarterly performance & development reviews for each store team member
  • Live & breathe Warby Parker's core values in your quest to exemplify what great service looks like
  • Create an inclusive workplace culture by treating all teammates & customers with respect
  • Attend company leadership trainings, including our annual Store Leader Summit

Who you are:

  • Backed by 3+ years in a management role at a complex customer-focused, operationally excellent retailer (plus, you're an established top-performer)
  • Able to build, coach, & retain a high-performing team that meets sales, operational, & financial performance goals
  • A clear, honest, & empathetic communicator who's able to make tough decisions
  • An organized, entrepreneurial go-getteryou're unafraid of taking calculated risks to deliver results
  • An upbeat collaborator with strong interpersonal skills
  • A resourceful problem-solver & out-of-the-box thinker when faced with challenges
  • Curious & willing to question how things are done & how they could be done better
  • Able to inspire your team by promoting our vision & purpose in a compelling way
  • Highly interested in business, technology, & fashion
  • Ready to bring fun into your workplace but willing to put in long hours when required
  • Passionate about providing nothing-but-wonderful service
  • Not on the Office of Inspector Generals List of Excluded Individuals/Entities (LEIE)

Some benefits of working at Warby Parker for Full-Time Employees:

  • Health, vision, & dental insurance
  • Life & AD&D Insurance
  • Flexible vacation policy
  • Paid Holidays
  • Retirement savings plan with a company match
  • Parental leave (non-birthing parents included)
  • Short-term disability
  • Employee Assistance Program (EAP)
  • Bereavement Support
  • Optical Education Reimbursement
  • Free eyewear
  • And more (just ask!)

About Us:

Warby Parker was founded with a mission: to inspire & impact the world with vision, purpose, & style.

Were constantly asking ourselves how we can do more & make a greater impactand that starts by reimagining everything that a company & industry can be. We want to demonstrate that a business can scale, be profitable, & do good in the worldwithout charging a premium for it. And weve learned that it takes creativity, empathy, & innovation to achieve that goal.

Since the day we launched in 2010, weve pioneered ideas, designed products, & developed technologies that help people see. We offer everything our customers need for happier eyes at a price that leaves them with money in their pockets, from designer-quality glasses & contacts to eye exams & vision tests. 

Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program. Over eight million pairs of glasses have been distributed in over 50 countries; that means eight million people now have the glasses they need to learn, work, & achieve better economic outcomes. 

At Warby Parker, you can look forward to company outings & events, volunteering & learning opportunities, & just great company filled with curious, kind folks. Dreaming up & sharing ideas arent responsibilities reserved for certain teams or leaders; the challenge (a really fun one) of innovation is on all of our shoulders. Teammates can also connect around common interests, backgrounds, & identities, no matter their home base, through our various employee resource groups. (Were happy to say that the Human Rights Campaign has named us a Best Place to Work for LGBTQ+ employees!) That sense of community & belonging keeps us excited to walk through the door every day, wherever that door may be. 

We're driven to continue building a workplace, based on inclusive behaviors & equitable systems, where all employees can bring their authentic selves, feel engaged, & share their perspectives as a valued member of Team Warby. Transparency is what were all about, & our annual Impact Report & Racial Equity Strategy lay out how were sticking to these values. 

 
 
 
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