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The Role - Sr. Program Manager, BPO Operations - Seattle or Atlanta

The Sr. Program Manager, BPO Operations is a strategic & operational owner for Business Process Outsourcing (BPO) within the Global Customer Support organization.

In this role you will be responsible for managing all aspects of the Support organization's outsourced operations.  You will work closely in the launch & ongoing management of a new global outsource partner.  This includes KPI management, budget oversight, vendor quality, systems access, & QBRs.  You will be the primary liaison between the outsource vendor & all internal teams at Outreach including Support Operations, Finance, Workforce Management, Security, Quality, & IT. 

The Sr. Program Manager, BPO Operations is an individual contributor & reports into the Sr. Director of Support Operations.
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