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SoundCloud // social sound platform
 
New York    Posted: Tuesday, September 21, 2021
 
   
 
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JOB DETAILS
 

SoundCloud is a next-generation music entertainment company powered by an ecosystem of artists, fans, & thriving communities. As one of the worlds most influential cultural platforms, SoundCloud holds a singular market position as both a music-streaming service with the largest catalogue of music, & an artist services & distribution business to help artists grow long-term, successful careers. 

Our People team partners with teams across the business & offices (Berlin, London, New York, LA) to create an environment that attracts & retains talented people & celebrates growth & connection. As the People Operations Coordinator based in New York, you will be focusing on supporting our employees working from the New York & Los Angeles offices.

Your mission

  • Coordinate daily HR operations for the US such as (but not limited to) payroll, benefits management, claims processing, employment verifications, compliance audits, & more
  • Use a digital People support ticketing system to promptly address & independently resolve employee requests & inquiries
  • Maintain & update employee files, organizational charts & internal intranet pages on an ongoing basis, performing regular data sweeps for accuracy 
  • Run various reports using our HRIS to better inform decisions made by members of the leadership team
  • Deliver an exceptional experience as a key point of contact to steward SoundClouders through their entire employee lifecycle: from initial contract creation to onboarding, internal moves, offboarding, & beyond
  • Own relationship with account managers from various HR systems & services to help support successful implementation & long-term function
  • Assess current ways of working for areas of improvement (we know theyre there!) with respect to speed, cost, ease of use, etc.
  • Handle sensitive employee relations issues & sensitive data issues requiring discretion & good judgment
  • Support people managers & people partners in organizing trainings, sharing updated resources & assisting with any other ad-hoc projects as assigned

About You

You have gained a year of working experience, ideally within a fast paced & international working environment. You have exceptional organizational skills & the ability to ensure the accuracy of highly detailed information. You are people-oriented & have a customer service mindset & an empathetic approach to solving problems. You are an excel expert & know your way around google suite. But most importantly: Youre eager to learn & youre a team player.

Your mission

  • Coordinate daily HR operations for the US such as (but not limited to) payroll, benefits management, claims processing, employment verifications, compliance audits, & more
  • Use a digital People support ticketing system to promptly address & independently resolve employee requests & inquiries
  • Maintain & update employee files, organizational charts & internal intranet pages on an ongoing basis, performing regular data sweeps for accuracy 
  • Run various reports using our HRIS to better inform decisions made by members of the leadership team
  • Deliver an exceptional experience as a key point of contact to steward SoundClouders through their entire employee lifecycle: from initial contract creation to onboarding, internal moves, offboarding, & beyond
  • Own relationship with account managers from various HR systems & services to help support successful implementation & long-term function
  • Assess current ways of working for areas of improvement (we know theyre there!) with respect to speed, cost, ease of use, etc.
  • Handle sensitive employee relations issues & sensitive data issues requiring discretion & good judgment
  • Support people managers & people partners in organizing trainings, sharing updated resources & assisting with any other ad-hoc projects as assigned

About You

You have gained a year of working experience, ideally within a fast paced & international working environment. You have exceptional organizational skills & the ability to ensure the accuracy of highly detailed information. You are people-oriented & have a customer service mindset & an empathetic approach to solving problems. You are an excel expert & know your way around google suite. But most importantly: Youre eager to learn & youre a team player.

 
 
 
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