SoundCloud is a next-generation music entertainment company powered by an ecosystem of artists, fans, & thriving communities. As one of the worlds most influential cultural platforms, SoundCloud holds a singular market position as both a music-streaming service with the largest catalogue of music, & an artist services & distribution business to help artists grow long-term, successful careers. 

Our People team partners with teams across the business & offices (Berlin, London, New York, LA) to create an environment that attracts & retains talented people & celebrates growth & connection. As the People Operations Coordinator based in New York, you will be focusing on supporting our employees working from the New York & Los Angeles offices.

Your mission

• Coordinate daily HR operations for the US such as (but not limited to) payroll, benefits management, claims processing, employment verifications, compliance audits, & more
• Use a digital People support ticketing system to promptly address & independently resolve employee requests & inquiries
• Maintain & update employee files, organizational charts & internal intranet pages on an ongoing basis, performing regular data sweeps for accuracy 
• Run various reports using our HRIS to better inform decisions made by members of the leadership team
• Deliver an exceptional experience as a key point of contact to steward SoundClouders through their entire employee lifecycle: from initial contract creation to onboarding, internal moves, offboarding, & beyond
• Own relationship with account managers from various HR systems & services to help support successful implementation & long-term function
• Assess current ways of working for areas of improvement (we know theyre there!) with respect to speed, cost, ease of use, etc.
• Handle sensitive employee relations issues & sensitive data issues requiring discretion & good judgment
• Support people managers & people partners in organizing trainings, sharing updated resources & assisting with any other ad-hoc projects as assigned

About You

You have gained a year of working experience, ideally within a fast paced & international working environment. You have exceptional organizational skills & the ability to ensure the accuracy of highly detailed information. You are people-oriented & have a customer service mindset & an empathetic approach to solving problems. You are an excel expert & know your way around google suite. But most importantly: Youre eager to learn & youre a team player.

Your mission

• Coordinate daily HR operations for the US such as (but not limited to) payroll, benefits management, claims processing, employment verifications, compliance audits, & more
• Use a digital People support ticketing system to promptly address & independently resolve employee requests & inquiries
• Maintain & update employee files, organizational charts & internal intranet pages on an ongoing basis, performing regular data sweeps for accuracy 
• Run various reports using our HRIS to better inform decisions made by members of the leadership team
• Deliver an exceptional experience as a key point of contact to steward SoundClouders through their entire employee lifecycle: from initial contract creation to onboarding, internal moves, offboarding, & beyond
• Own relationship with account managers from various HR systems & services to help support successful implementation & long-term function
• Assess current ways of working for areas of improvement (we know theyre there!) with respect to speed, cost, ease of use, etc.
• Handle sensitive employee relations issues & sensitive data issues requiring discretion & good judgment
• Support people managers & people partners in organizing trainings, sharing updated resources & assisting with any other ad-hoc projects as assigned

About You

You have gained a year of working experience, ideally within a fast paced & international working environment. You have exceptional organizational skills & the ability to ensure the accuracy of highly detailed information. You are people-oriented & have a customer service mindset & an empathetic approach to solving problems. You are an excel expert & know your way around google suite. But most importantly: Youre eager to learn & youre a team player.