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Qonto // alternative banking service for entrepreneurs & startups
Marketing, Full Time    Paris    Posted: Friday, February 04, 2022
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Our mission? To create the finance solution all businesses love. Our means? Technology, elegant design, & an outstanding sense of customer care. At Qonto, we believe that great service comes from great thinkers. That's why we strive to provide the right environment that allows you to excel in your work. Check out this video to learn about our working ethos: The Qonto Way

Alexandre and Steve launched Qonto in July 2017, & the team has achieved great things since then:
- Market leader for online SME banking in Europe
- 220,000 SME clients
- Outstanding customer satisfaction (App Store | Google Play | TrustPilot)
- Recognized as one of the best startups to work for (LinkedIn | Glassdoor)
- €622 million raised so far with a €4.4 billion valuation after Series D
- International investors including Valar, Alven, Tencent, DST Global, Tiger Global, TCV, Alkeon, Eurazeo, KKR, Insight Partners
- 4 offices in Paris, Berlin, Milan, & Barcelona
- And 500+ happy Qontoers building a finance solution businesses love to use

Our values:
Ambition | We tackle big challenges. No matter what
Teamwork | We create momentum by working together, at the same speed
Mastery | We pursue excellence through continuous learning. We face challenges with humility. Every day
Integrity | We're open. We're honest. And we earn the trust of our clients & each other

As a CRM Lead, you will be responsible for analyzing & reporting CRM performance to show how our strategies have driven value for both our customers & our business so that we can continuously improve.

You will join a team of six Qontoers specialized in CRM & be the first member of the CRM subteam in charge of monitoring our performance & driving continuous improvement on our existing actions. You will directly report to Coralie, our Senior CRM Lead, & will build a team of two direct reports.

‍‍ As a CRM Lead at Qonto, you will

Design our monitoring system & our processes, so that you can analyze, report, & improve on our performance
Understand & manage unexpected changes in the performance of our automated actions, or any ad-hoc sendings
Build knowledge & continuously improve our actions analyzing & sharing A/B testing results & defining the next steps
Measure the marketing pressure, its impact on our performance & give recommendations (channels, sending time...) for continuous improvement
Build, recruit & lead a team of two direct reports
Define & execute the roadmap for your team
Deliver great energy to get things done & help your team succeed to achieve ambitious objectives through management rituals (dailies, weeklies, 1o1s, progress reviews)

What you can expect

Participate in a growing project as you will build your roadmap & your team
Impact on a daily basis with measurable actions
• To work in a fast-paced environment with a strong focus on quality and 40+ different nationalities

About You

Experience: You have 4+ years of experience in cross-channel CRM marketing (email, mobile, in-product) & automation strategies using CRM platforms like, Intercom, or Braze
Mastery: You are an analytical thinker with experience measuring CRM actions performance, & finding areas of opportunity. Strong A/B testing skills & KPIs analysis knowledge. SQL knowledge is a plus
Leadership skills: You are interested in management & you have demonstrated your ability to help people grow through mentoring of junior CRM managers or apprentices
Balance big picture & detail: You can manage complex business problems & you are curious to dive into detailed data, while still being able to see the big picture. You know how to prioritize your tasks
Continuous improvement: You thrive to get better every day even if it means learning from your own mistakes
Flexible: You are at ease in a fast-paced environment & are also able to work with tight deadlines
Languages: You speak both English & French fluently. Italian, Spanish or German is a plus
Education: You have a master's degree or equivalent
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