Blend helps lenders maximize their digital agility. Our digital lending platform is used by Wells Fargo, U.S. Bank, & other leading financial institutions to increase customer acquisition, improve productivity, & accelerate the delivery of any banking product across every channel. We process more than $3.5 billion in mortgages & consumer loans daily, helping millions of consumers get into homes & gain access to the capital they need to lead better lives.
Blend is growing the various functions in our Support team including our Tier 2 Support team. We are looking for an exceptional person to join this team - someone who regularly goes above & beyond to provide the best possible service & relevant solutions to our clients.
Premier support is a paid arm of support services at Blend where certain customers choose to pay to have a named support person assigned to them. This role would be the premier support point of contact role for some of Blend's largest customers. Blend has a well established Tier1/Tier2 support teams that would own the day to day resolution of support requests, this role would act as the customer's support contact to help the customer manage their support experience, Blend product feedback & Blend defects.
If you join us, you'll be part of a small, tightly-knit & growing Support team that is ridiculously good at providing world-class service.