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About the role:

Zola is looking for a data-savvy leader to lead our small but mighty Business Intelligence & Analytics team. Youll work with a highly skilled & motivated team & your efforts & expertise will have a direct impact on framing & solving the challenges of a fast-growing startup with a complex business model & enormous amounts of data.

The Business Intelligence & Analytics team is the key enabler for all teams across Zola as we strive to make strategic, data-informed decisions. As the team lead, you will work to make sure the organization has the data & insights it needs to make smart decisions & drive continuous improvements. You will own our BI system (Looker); youll work with our data engineering team to bring the appropriate data into the platform, & you will be responsible for creating the right data layer & reporting on top of it. You & your team will also provide analytical support & actionable insights to help every team at Zola achieve our goals.

In this role, you will work with every team at Zola, including engineers, product managers, & business stakeholders, as well as senior leadership. You will report directly to the SVP of Growth.

In this role, you will:

  • Lead the Business Intelligence team to enable all teams with data to make decisions each day
    • Understand the bigger picture -- Zolas business model & forecasting processes -- in order to provide the right metrics & analytics for users
    • Work with our executive team to ensure were tracking our business core operating assumptions & have the data necessary to make effective mission-critical decisions
    • Develop the long-term business intelligence strategy & roadmap & drive the implementation end-to-end
    • Respond to data needs with solutions that bring analytics to life
    • Respond to data needs with solutions that bring analytics to life
  • Work with all functional & business unit leads to make sure they have the data, insights, & dashboards necessary to achieve Zolas goals
    • Create smart, scalable, effective business dashboards, driving the conversation around key performance indicators & business strategy
    • Partner with Product to inform data requirements for new products & integrate data during product development.
    • Build, maintain, communicate, & present detailed reporting
    • Manage & execute entire projects or components of large projects from start to finish including project management, data gathering & manipulation, synthesis & modeling, problem solving, & communication of insights & recommendations
  • Build & maintain core BI infrastructure to enable everyone at Zola to better understand the business through data
    • Own our Looker deployment, including data modeling & reporting.
    • Manage & maintain Zola Looker model in a way that makes common tasks more efficient & user friendly.
    • Identify gaps & data inefficiencies to improve data quality & reports
    • Work with our data engineering team to ensure the right data is flowing into Looker from our data warehouses & other first-party data sources
  • Scale data access & awareness across the company
    • Develop a training program for new hires & existing Looker users on reporting; identify & solve for learning gaps across the organization
    • Evangelize a self-service data culture & create a Subject Matter Expert program for BI users across the company
    • Create processes & standards that build trust with data & provide consistent metrics across the organization
  • Lead a team of talented BI analysts (currently 1 Senior Analyst, with plans to grow the team over the next 12 months) to deliver high-quality, thoughtful, actionable work

Were looking for someone who:

  • Can easily zoom in & out between the big picture BI strategy/roadmap & the implementation work of developing in SQL or Looker
  • Asks the right questions to understand non-technical users business problems & to map those to the best possible data solution
  • Partners easily with technical colleagues on the nuances of the data model, issues of data quality, etc.
  • Possesses strong written & verbal communication skills, & pays close attention to detail
  • Enjoys converting analyses into visual stories tailored to the needs of the audience
  • Is excited to be working on & communicating within a fast-paced, dynamic team
  • Both team-oriented & self-motivated, with a scrappy, roll-up-your-sleeves attitude


  • 6+ years of experience in an analytics or BI role in a fast-paced, data-driven environment, preferably in ecommerce and/or at a startup
  • Bachelors degree required. Masters degree preferred.
  • Advanced SQL & experience with relational data including exposure to complex data models
  • Excel power user; excellent quantitative & data skills
  • Advanced SQL knowledge; familiar with windows functions, CTEs & EXPLAIN
  • Experience working with Data Engineering teams
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