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Who We Are

Since 2011, General Assembly has transformed tens of thousands of careers through pioneering, experiential education in todays most in-demand skills. As featured in The Economist, Wired, & The New York Times, GA offers training in web development, data, design, business, & more, both online & at campuses around the world. Our global professional community boasts 40,000 full- & part-time alumni & counting. In addition to fostering career growth for individuals, GA helps employers cultivate top tech talent & spur innovation by transforming their teams through strategic learning. More than 21,000 employees at elite companies worldwide have honed their digital fluency with our corporate training programs. GA has also been recognized as one of Deloittes Technology Fast 500, & Fast Company has dubbed us leaders in World-Changing Ideas as well as the #1 Most Innovative Company in Education.

The Role

The role of the Student Success Associate is to provide administrative support for the Student Success team & ensures students, instructors, & staff have the tools & resources necessary to deliver high-quality learning experiences at GA. 


All the responsibilities of the Associate, plus:

  • Manages up to 200 currently enrolled students across all programs (non-CWE).

  • Recommended EOC NPS score of 4.0 in response to the survey question "The Student Experience (Or Student Services) Team Made Me Feel Welcomed And Supported."

  • Consistently meets Student Success health metric goals:

    • Mid-course NPS 35+

    • End-of-course NPS 50+

    • Withdrawal Rate 10% or less



All the responsibilities of the Associate, plus:

  • Represent the voice of the student owning cross-functional communication & collaboration across teams.  Oversee the execution of local student success strategy.

  • Track student progress against graduation requirements, monitoring & coordinating interventions to address red flags.

  • Review both qualitative & quantitative student data to identify trends in the learner experience.

  • Oversee the development & execution of SSPs/IEPs partnering with local Instruction & Outcomes.

  • Mediate & manage student withdrawal requests, tracking/reporting, & retention strategy.

  • Oversee student onboarding/offboarding communications.

  • Develop & execute local strategy for student-facing events & ongoing community outreach.  Foster a welcoming & inclusive community for all students & alumni.

  • Demonstrates a comprehensive understanding of all GA Education Product lines in order to best serve the student, instructor, & local community


Required Skills:

All the responsibilities of the Associate, plus:

  • 3-5+ years prior work experience, preferably in a customer or client success role.

  • Demonstrated expertise in people management and/or coaching

  • Highly organized, can coordinate multiple projects at once

  • Strong ability to multitask, prioritize, problem-solve, & execute in a timely fashion.

  • Able to anticipate customer needs & act accordingly.

  • Comfortable with ambiguity & last-minute changes, remains calm under pressure.

  • Is open to feedback & collaboration, & committed to transparency


Core Competencies:

All the competencies of the Associate, plus:

  • Communicates Effectively

  • Interpersonal Savvy

  • Collaborates

  • Manages Complexity

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