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BetterCloud // SaaS ops mgmt platform
 
New York    Posted: Friday, November 08, 2019
 
   
 
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JOB DETAILS
 

BetterCloud is the firstSaaS Operations Management platform, empowering IT & security teams to define, remediate, & enforce management & security policies for SaaS applications. Over 2,500 customers in 60+ countries rely on BetterCloud for continuous event monitoring, threat remediation, & fully-automated policy enforcement. Which is why CB Insights & the New York Times named BetterCloud as one of 50 Future Unicorns in 2019. BetterCloud is located in New York City, San Francisco, & Atlanta, GA.

We are looking for a Technical Support Specialist who is excited to provide our rapidly growing customer base with exceptional support. You & your teammates will be interacting with customers via email, chat, & video calls. Youre a great match if you possess creative troubleshooting skills to offer & provide solutions to customers.

This role will be based in our NYC office.

Requirements

  • Creative thinker & strategic problem solver
  • Enjoy engaging with both happy & unhappy customers
  • Work effectively & efficiently both within a team & on your own
  • Excited to play an integral role during our companys most rapid growth period
  • Smart, hungry, & looking for real world experience starting your first day

Preferred Qualifications

  • Customer Support Experience
  • G Suite & other SaaS/Cloud based applications administrative knowledge
  • Experience with Zendesk, JIRA, Splunk, & Google App Engine
  • IT/Systems Administration

Responsibilities

  • Become an expert in BetterCloud & other SaaS/Cloud based applications
  • Prioritize, answer, & implement creative solutions for customers within our defined SLAs
  • Complete the G Suite Administrator & other relevant Certification Exams
  • Create, edit, & manage content for our extensive Knowledge Base

Compensation | Benefits

  • Competitive base salary
  • Full benefits package
  • Stock options
  • Career growth with an industry innovator

BetterCloud is an Equal Opportunity Employer, including disabled & vets.

 
 
 
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