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Flexport // online customs brokerage & freight forwarding
Atlanta, New York    Posted: Monday, August 22, 2022
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Were reinventing global trade.

We believe global trade can move the human race forward. Thats why its our mission to make global trade easy for everyone.

Flexport is building the platform for global logistics, empowering more than 40,000 buyers, sellers & their logistics partners with the technology & services to grow & innovate. Companies of all sizesfrom emerging brands to Fortune 500sused Flexport technology to move nearly $19B of merchandise across 112 countries in 2021

The opportunity:

At no other time has the global supply chain been more relevant -- or operated in more volatility -- as today. Through a robust thought leadership program weve put Flexport in front of decision makers & influencers as well as mainstream America via features in Forbes, Fast Company, Mad Money, New York Times, & the All In Podcast to name a few. 

Now its time to deepen that story with a better understanding of how Flexport will change the game. Were seeking a People Partner to be a frontline consultant to people managers to create a positive employee experience, offering consistent HR advice on people matters.

People Partners are subject matter experts, having sound knowledge in company & local programs, processes & policies, offering a strong & compelling point of view around People related matters. They are committed to collaboration with multiple People Business Partners, HR specialists & people managers across the various businesses. A key area of focus is to increase manager capability by driving  education on important people programs, policies, tools & processes.

You will: 

Act as an influential partner in helping managers with talent management processes, people development, performance management & manager coaching. Thanks to their visibility across businesses & their access to data on managers & employees requests, this role will be in a position to spot trends & identify emerging needs & address them with innovative people programs, tools & processes.

Employee Relations & Support

  • Process ownership for Employee Relations management, including disciplinary & performance improvement for issues not supported by the central Employee Relations team.
  • Consult managers on people matters that require in-depth knowledge of policies, procedures & local legislation, across multiple locations.
  • Conduct investigations & manage ER cases, escalating to the Employee Relations team when necessary

Performance management

  • Work with people managers end to end on performance management cases.
  • Analyze data & trends on ER & performance management, in order to provide input to the business strategy to PBPs, preventing the recurrence of known issues.

Talent Management

  • Coach, train & guide managers during the cyclical Talent activities & Annual Compensation Planning processes.
  • Consult Managers on Compensation matters.
  • Develop toolkit & communications that help managers to be self-sufficient with Talent Reviews.

People Development

  • Enable the success of new & experienced managers by leveraging, delivering & improving existing training contents & Confluence pages, & collaborating with the Org & People Development teams to anticipate & address emerging needs.
  • Support managers & employees in identifying training opportunities to further develop functional & managerial skills.
  • Support people managers with career conversations, Development Plans/Career Growth Plans & other development initiatives.

Organization & change management

  • Manage employees programs & support managers to drive improvements in employees engagement.
  • Provide support & guidance to People Business Partners & Business Managers on change initiatives.
  • Conduct exit interviews for people departing the company

HR General

  • Act as stewards of the employee experience
  • Act as Point of Contact & Program Manager for people tools, processes, programs or projects.
  • Design & deliver Manager Education initiatives to further drive collective education & manager effectiveness
  • Analyze data & observations across the organization, highlighting trends & recommending/driving solutions, as appropriate

You should have: 

  • Bachelors degree or higher, in Human Resources or related field.
  • Minimum 3 years of relevant Human Resources experience.
  • Strong business & HR acumen, including strong problem solving skills, critical thinking & analysis.
  • Drives recommendations & prioritization. Looks to a lead or manager to put decisions into a broader business context.
  • Experience working in a highly matrixed organization.
  • Project management & execution skills.
  • Coaching & consulting skills.
  • Thrives in a high-pressure environment & able to manage multiple simultaneous priorities.
  • Possesses intellectual curiosity; brings insight into the team & business.
  • Strong ability to work in a matrix fashion with business lead People Partners.
  • Proficiency working with remote management.

Worried about not having any freight forwarding experience?

Dont be! Our mission is to make global trade easy for everyone. Thats why its important to bring people from diverse backgrounds & experiences together with our industry veterans to help move the global logistics industry forward.

We know this industry is complex. Thats why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success. 

At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated & engaged workforce. That is why Flexport is committed to creating & nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical & mental disability, health status, marital & family status, sexual orientation, gender identity & expression, military & veteran status, & any other characteristic protected by applicable law.

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