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Medallia // customer experience management SaaS
Tysons Corner, Virginia, USA    Posted: Thursday, October 01, 2020
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Medallia's mission is to help companies win through customer experience. The world's best-loved brands trust Medallia's Experience Cloud, which embeds the pulse of the customer in an organization & empowers employees with the real-time customer data, insights, & tools they need to make every experience great. Named a leader in the most recent Forrester Wave & ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, Tel Aviv, & Prague. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title-nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, & former classmates. We have different backgrounds & we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.

At Medallia we hire the whole person, not just a part of them.


The R&D Team at Medallia is pivotal to creating the technology & platform that will help us fulfill this vision.  As we enter a new growth phase we are focused on attracting, growing & retaining top tech Talent. The Program Management Office as part of the Engineering Operations team is chartered to define & execute efficient processes for the Engineering teams to scale with Medallia's growth. We support & enable our Product Engineering teams to deliver software which exceeds our customers' expectations regarding functionality & quality.
Part of the unique Medallia culture is our emphasis on continuous learning in our day-to-day work, & also in the way we develop our technical expertise & interpersonal skills across the business.  Our team provides high value-add engineering services to enable delivery of releases & projects with the highest quality & efficiency at scale.

Medallia Product Development needs a world class Technical Program Manager who designs, drives, launches & owns delivery of Medallia's engineering programs. This role is  working closely with Medallia product management, design, & engineering to define strategy & requirements, & then lead projects through design & delivery. This involves regular communication with senior management on status, risks & product strategy.
Excellent listening & writing skills & strong technical competency are essential. The ideal candidate thrives & has succeeded in delivering broadly adopted technology products/services in a very high growth environment where priorities shift quickly. The successful candidate is a strong leader who can prioritize well, communicate clearly & compellingly & who understands how to drive a high level of focus & excellence.

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