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Okta // identity access management for apps & devices
 
Chicago, Illinois    Posted: Tuesday, December 24, 2019
 
   
 
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JOB DETAILS
 

JOB PURPOSE:

In this role, you will be tasked with providing hands-on implementation & deployment services to our customers. We are looking for an enthusiastic & hands-on team player who can rapidly learn the Okta platform, our technology & the value proposition that we bring to customers of all sizes. You will be assigned to multiple concurrent customer deployment projects with the number one goal to ensure long-term customer success.

Duties & responsibilities:

  • Work hands on with Okta customers, primarily in a post-sales role, to provide innovative consulting services.
  • Communicate to customers & partners at the technical level appropriate for the situation.
  • Be dedicated in providing excellent deployment solutions resulting in extraordinary customer satisfaction.
  • Be prompt & deliver high quality service to align with customer goals & requests.
  • Manage project scope, schedule, status, & documentation.
  • Assist customers on the services as needed.
  • Participate in the interaction & collaboration with other Okta teams such as Engineering & Support as needed to address escalated issues.
  • Perform hands on technical configuration & troubleshooting of the Okta service.
  • Engage in multiple concurrent deployment projects.
  • Commit to & use a knowledge repository for deployment standard methodologies & other customer ideas as continuous improvement

Qualifications:

  • Some knowledge of enterprise web technologies, security & cutting-edge infrastructures.
  • Desirable to have familiarity & experience with technologies & protocols to support identity federation & robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect).
  • Desire to work independently & multi-functionally supporting the development of client work you're doing.
  • General knowledge of cloud architectures as well as on-premise IT landscapes.
  • AD & LDAP knowledge is preferred.
  • Willing to Multi-task & manage multiple customer engagements is desirable.
  • Able & willing to be a hands-on contributor.
  • Good communication skills.
  • Software development Knowledge preferred (Java, Ruby, .Net, Python, PHP, REST/JSON, etc).
  • Willing to learn API management using Mulesoft, Axway or Apigee is preferred.
  • Upto 1 year experience as a technical consultant delivering solutions to external customers is desired but not required.
  • Good to have problem solving skills

Team & Customer Interaction:

  • Facilitates effective team interaction.
  • Communicates effectively with customers to identify needs & evaluate alternative technical solutions with customers.
  • Continually seeks opportunities to increase customer satisfaction & deepen client relationships.
  • Manages client expectations effectively.

Education:

A Bachelor's degree (or equivalent) in Computer Science, Information Technology or related discipline required.

Okta is an Equal Opportunity Employer.

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