The Senior Director of Customer Success Programs at Outreach will be the leader of the programs team driving operational excellence & improvement across the Customer Success organization at Outreach. You will be a senior leader with a strong program management background, a head for business, & a pragmatic, data-driven, strategic approach to problem-solving. Additionally, you will be able to get into the details of every program your team owns, understand the technical considerations & business goals, & provide hands-on work to bring the program to success. They will have the ability to influence leaders across different business & functional teams. They will have a proven ability to establish credibility at the executive level & with key partners & experience gaining consensus & approval for planning efforts across multiple functional leaders.