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Critical Mass // digital experience design agency
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As a Senior Business Analyst, you have experience gathering & documenting product requirements. You have worked in a variety of systems environments & have at least a general understanding of the technology considerations. You are comfortable leading workshops, working meetings & presentations. You communicate in an empathetic, positive & friendly manner with a focus on clarifying business needs & customer service. Working with contractors, vendors & multiple processes & methodologies to manage requirements for all stakeholders. 

You will:

  • Business Process Re-engineering:
    • Contributes to the analysis of business processes to identify & clarify requirements
    • Contributes to improvements to business processes
    • Is able to analyze & assess an organizations business model
  • Requirements Documentation:
    • Demonstrates an ability to express complex ideas clearly
    • Facilitates analysis, classification & documentation of requirements
    • Proposes an appropriate document-set for a project
    • Publishes, distributes & facilitates sign-off of requirements documentation
    • Manages changes to the requirements baseline
    • Supports impact analysis on changes to requirement(s) through project lifecycle
  • Eliciting Requirements:
    • Gathers, clarifies & validates requirements
    • Acts as interpreter who facilitates communication between clients & internal teams
    • Anticipates, quantifies & resolves problems & issues with requirements
  • Structured Analysis:
    • Uses data & process modelling techniques to identify & clarify requirements
    • Communicates with clients & internal teams to clarify & validate requirements
    • Uses data & process modelling tools
  • Testing:
    • Demonstrates knowledge of testing strategies, plans & execution
    • Participates actively in the development of testing strategies & plans
    • Designs user acceptance testing plans
    • Monitors user acceptance testing & responses to problems
  • IT Fluency:
    • Understands IT & project management concepts
    • Uses desktop productivity applications at an superior level
    • Is aware of the societal impact of information & information technology

You have:

  • 5 - 10 years experience as a Business Analyst in software or interactive web development initiatives
  • Strong analytical skills
  • Strong organizational skills
  • Applies creative thinking & problem solving to clarifying requirements related issues
  • Demonstrated experience producing technology project artifacts including:
    • Use Cases
    • Requirements Documents
    • Functional Specifications
    • Test Plans & Test Cases
    • Process Flows
  • Demonstrated experience in technology solution management, including:
    • Usability/GUI design
    • Web application development methodologies
    • Object-oriented development approaches
    • Working knowledge of third-party solution providers
    • Defining & documenting design to requirements trade-offs
  • Broad knowledge of programs, projects & knowledge management processes & toolsets
  • Knowledge of user-centered content development, interface design, information architecture, digital branding & marketing communications
  • Demonstrated experience in communications management, including:
    • Ability to communicate with a variety of audiences (client & internal team)
    • Consensus building, team building & problem solving
    • Written & oral communications, including presentations to senior level executives
    • Ability to work with cross-functional teams throughout implementation to ensure integrity to requirements
    • Organizing & facilitating meetings with business users for requirements gathering

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