About CommerceHub 

We pride ourselves on fostering a work environment that is diverse & inclusive. We are a team of collaborators, communicators, technologists and innovators. Creative, fun and hardworking, our team is committed to providing our customers with a great experience. Work/life balance is built into our culture. We give ample time to recharge & enjoy life outside the office. We recognize our accomplishments; we learn from our failures, and we support each other & our customers no matter what. We're looking for people who are passionate about what they do & value hard work & integrity. We invite you to join the Hub! 

Role Summary

As a member of the CommerceHub EGS team, the Product Specialist is a frontline position to work with Clients, Project Managers, Engineers, & the Ecommerce Growth Service Team members to support all CommerceHub products. This role will support new & existing clients with technical support & onboarding of new clients.  This position is an excellent opportunity to develop skills to manage online marketing in the E-Commerce industry.

Specific Duties

Client Support

      Handle inbound email, telephone & live chat inquiries related to our multiple platforms to include both website & integrated methods, & data files transmitted between CommerceHub & its partners

      Sending outbound communications to clients regarding file or communication failures between the client & CommerceHub

      Accurately record customers issue(s) & actions taken (internal & external) in ticketing software & work towards a resolution

      Assist in the development & delivery of daily reporting of DemandStream LOB offering for companywide consumption

      Accurately estimate task durations

New client On-boarding

      Assist in the development of Client Launch Plan

      Participate in technical evaluation, implementation options for new clients

      Execute on Client launch plan efficiently & effectively & project manage the execution

      Communicate effectively with project managers, clients, & other internal/External stake holders

      Define, develop, & document processes relating to Technical Support & Onboarding

Key Success Indicators

      Efficiently follow the Setup to Perform process for clients on Marketplace & Referral Marketing Channels

      Identify potential risk of client launches

      Understanding of channel & category data quality requirements

Requirements

Qualifications

      Familiarity with CommerceHub Marketplace (DemandStream) & Dropship (OrderStream) platforms required.

      2-3 years of Online Digital Marketing or Amazon Marketplace Experience is a plus

      Superior oral & written communication skills

      Results-driven, process-oriented, self-starter that can successfully work on multiple projects simultaneously

      Proven ability to successfully prioritize competing requests & advocate for continuously increasing quality

Technical Skills

Prospective candidates should highlight the following aspects of their technical experience: 

      Must have advanced Microsoft Excel skills.

      Experience working in the following file formats

o    XML, JSON, EDI, Delimited Flat file

      Familiarity with DemandStream Feed Finder

      Strong knowledge of CommerceHub Data Flow Architecture

Benefits 

The Basics 

• A robust health & wellness program 
• Medical, dental & vision benefits 
• Culture & team-building activities 
• A 6% 401(k) match 

• Employee Assistance Program 
• Tuition assistance 
• Career development opportunities 
• Charitable contribution match per team member 

The Extras 

• Competitive time off package with front-loaded PTO & paid sick leave 
• Four weeks paid parental (bonding) leave 
• Floating holidays 
• A paid volunteer day 
• Eight company holidays 

We are an equal opportunity employer & all candidates from every background will be considered based on skills, experience and other business factors. 

EOE, including Disability/Veterans 
Authorization to work in the United States is a requirement for this role.