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Slice // pizza-ordering platform
Design, Full Time    New York    Posted: Thursday, April 01, 2021
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Pizza is at the heart of our communities. From birthday parties to gameday potlucks, lifes special moments are bettered by the craftsmanship & tradition found behind local pizzerias counters. Were here to make sure these iconic small businesses serve our communities for generations to come by giving them the digital tools & services commonly found at big chains. Can you imagine what a small mom & pop pizza shop could achieve with the resources of Dominos? 

Slice is looking for a Director of Design Operations to lead the development & evolution of processes, systems, & programs that empower our design team to do its best work while growing professionally in a healthy, fulfilling work environment. Reporting to our VP of Product Design, you'll be responsible for building deep partnerships across the organization, understanding the needs of different stakeholder groups, & establishing scalable internal frameworks to drive high-quality design execution, customer & business impact, & team culture at scale.

What you'll do:

  • Design team collaboration: Define structure for regular rituals & team meetings & keep the team in sync through communication of project status, potential overlaps, & key timelines that team members should be aware of.
  • Cross-functional collaboration: Work closely with cross-functional leadership to develop working agreements that reduce friction in partnership, increase information flow, communication, & collaboration
  • Design transparency: Facilitate communication & visibility of design process & strategy & support transparent workflows between the design team & the rest of the company
  • Sourcing & recruitment: Collaborate with recruiting partners to define our design recruiting pipelines/process & attract a talented & diverse pool of candidates
  • Interviewing & hiring: Define structured design hiring processes & frameworks to facilitate consistent & accurate evaluations, remove bias, & ensure a positive experience for all candidates
  • New hire onboarding: Standardize onboarding practices, tools, & templates to ensure that all new designers are being set up for success & have a great experience joining Slice
  • Tooling: Evaluate & implement new tools with designers & cross-functional partners to help designers & their partners collaborate efficiently & productively
  • Documentation: Define & keep up-to-date documentation of how the design team works, as well as how to work with all disciplines of the team
  • Career development: Work with design leadership & the People team to develop & maintain our skills matrices & growth tracks for design individual contributors & managers
  • Design team culture: Foster & champion a healthy, collaborative, & inclusive internal design culture that recognizes & celebrates positive outcomes
  • Evangelism: Advocate & educate on behalf of our design team, elevating others' understanding of design & its value

What we're looking for: 

  • At least 5 years of experience managing Design Operations at scale.
  • Strong understanding of design processes, methods, & toolkits to identify opportunities to improve how designers work & develop effective solution.
  • Proven ability to tackle a diverse set of organizational challenges, recognize patterns, & develop strategic & scalable solutions
  • Able to facilitate the right balance between not enough process (chaos) & too much (bureaucracy)
  • Builds strong relationships throughout the company & earns the trust of team members & peers
  • Able to communicate well with a variety of stakeholders openly, directly, & clearly
  • Works in a flexible, adaptable, & empathetic way, understanding that each team & individual contributor will have unique work styles, & each project will vary in its specific process needs
  • Strong organizational skills & attention to detail, with the ability to prioritize & manage multiple high-visibility initiatives simultaneously
  • You lean into ambiguity & are always looking for new approaches to simplify complex organizational & scaling challenges
  • Extreme empathy for the customer, your teammates, & the company mission
  • You have a high bar for quality & attention to detail
  • Inspired by the health & happiness of your team (and yourself)
  • Humility & openness to trying new approaches
  • Passion for supporting teams & enabling designers to do their best work
  • An expert at what makes a designers heart beat & what they need to be successful

About Slice:

Slice powers independent pizzerias with the specialized technology, data insights, & shared services they need to serve todays digital-minded customers. This united network of pizzerias enables these small businesses to thrive against major corporate chains & form the nations largest marketplace for authentic pizza. Slice makes it easy for customers to order from their go-to shops & discover their next favorite. 

Serial tech entrepreneur Ilir Sela started Slice to solve the digital challenges his familys New York City pizzerias faced. Today, the Slice team has grown to over 700+ across 5 offices globally. If youre ambitious, interested in growing your career, & hungry to join one of the fastest growing companies in tech, we may have a role for you. Check out a few awards weve recently won for our workplace & culture: Inc.Crain'sBuiltinNYC

Slice is an Equal Opportunity Employer & is committed to building an inclusive environment for people of all backgrounds & everyone is encouraged to apply. We do not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.

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