Wealthsimple is a financial services company on a mission to help everyone achieve financial freedom by providing products & advice that are accessible & affordable. Using smart technology, Wealthsimple takes financial services that are often confusing, opaque & expensive & makes them simple, transparent, & low-cost.
Our team is reimagining what it means to manage your money. Smart, high-performing team members will challenge you to learn & grow every day. We value great work & great ideas - not ego. We're looking for talented people who love a fast-paced environment, & want to ship often & make an impact with groundbreaking ideas.
As the Director Client Success BPO, you will report to the VP Client Experience & be responsible for executing the strategy to deliver best-in-class, effortless experiences to all clients at scale through our business outsourcing partner (BPO). As a key member of the leadership team, you will champion the voice of the client across the organization & partner with Data Science, Product, Engineering, Operations & Marketing to enable exceptional client experiences in & outside of our products. Our ideal hire is passionate about our clients. They have a strong vision for how we delight our clients at scale as well as the ambition & drive to roll-up their sleeves & help us deliver it.
We're a remote-first team & output is more important than face time, so where you choose to work is up to you - as long as you have internet access, you can work from anywhere in Canada. Be a part of our Canadian success story & help shape the financial future of millions - join us! Read our Culture Manual
& learn more about how we work.