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Twilio // platform for building messaging applications
Engineering, Full Time    New York City, New York    Posted: Monday, May 09, 2022
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See yourself at Twilio

Join the team as our next Staff Backend Engineer, Profiles Platform

Who we are & why were hiring

Twilio powers real-time business communications & data solutions that help companies & developers worldwide build better applications & customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, & we're looking for more builders, creators, & visionaries to help fuel our growth momentum.

About the job

As a Backend Engineer on the Profiles team you will develop the next generation of data platform technologies which will allow the platform to operate at 10x today's scale. The Profiles Platform powers identity resolution & provides managed access to profiles data which will serve as the backbone to all Twilio Engage product efforts.

Twilio Engage is the brand new growth automation platform, built natively on Segment as the customer data platform (CDP) & natively on Twilios communications APIs. Our vision is a unified platform that intelligently delivers the most relevant content to marketers through the best channel at every point in their lifecycle. Imagine a platform that can take the hundreds of thousands of messages entering Segments pipelines every second, add in a new identity graph, & overlay multiple high speed, realtime & batch databases & you have the Personas platform. Weve since built several successful products on top of the Personas platform: Segment Audiences for real time audience management, Segment Traits for computation, & Profile API for real time personalization.

With the multi-channel customer data provided by segment we can add more intelligence to our customer engagement products by transforming raw customer data across all channels into actionable, individualized, machine-learning based customer predictions that marketers can use in any workflow or process.


In this role, youll:

  • Solve complex distributed systems problems oriented around achieving reliable & cost effective message processing at high scale.
  • Develop data access patterns & flexible APIs that will power many product initiatives over the next five years.
  • Act as a technical leader, defining the roadmap for technological adoption, & developing the skills of more junior engineers.
  • Uphold Segment-Twilios high standards of Engineering Excellence through: thoughtful design review, foundational technology improvements, & driving adoption of best practices.
  • Foster inclusive relationships & collaborate cross functionally with incredible Product Managers, Designers, Managers, Support Specialists & other Engineers.


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, & we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • proven experience writing production-grade code.
  • Strong theoretical fundamentals & hands-on experience designing & implementing highly available & performant fault-tolerant distributed systems.
  • Strong experience & expertise building API products.
  • A highly effective collaborator, you work well with your team & your partners in product & design towards common goals.
  • Experience maintaining & operating highly available cloud services.
  • Exposure to SDLC from reviewing requirements through to debugging complex systems in Production.
  • A faster learner who can quickly pick up new technologies.


  • Experience writing concurrent web application in Go.
  • You show evidence of exposure to architectural patterns of high-scale web applications (e.g., well-designed APIs, efficient algorithms).
  • Strong fundamentals in stream processing & data processing systems. (Kafka, DynamoDB, BigQuery, Parquet, ect.)


This role will be based in our San Francisco or New York City office. We are also open to fully remote candidates. No travel is required for this role.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental & wellness leave, healthcare, a retirement savings program, & much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, & are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering & donation efforts.

So, if you're ready to unleash your full potential, do your best work, & be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

(Location dependent information)

  • Please note this role is open to candidates outside of Colorado as well. The information below is provided for those hired in Colorado only.
  • If you are a Colorado applicant:
  • The estimated pay range for this role, based in Colorado, is $160,080- $220,110.
  • Non-Sales: Additionally, this role is eligible to participate in Twilio's equity plan.

The successful candidates starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, & geographic location within the state. This role is also eligible to participate in Twilios equity plan & for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

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