Imagine yourself here!
OpenGov is a mission driven fast-growth, Series D, venture backed startup (includes Andreessen Horowitz, Formation 8, & Emerson Collective). Our Board of Directors includes iconic Silicon Valley executives John Chambers (former Cisco Chairman & CEO) & Marc Andreessen (Time Magazine's list of the 100 most influential people in the world).
OpenGov is the leader in modern cloud ERP software for our nation's cities, counties, & state agencies. We have surpassed 1,000+ governments (and growing fast!) using our products in our mission to power more effective & accountable government.
OpenGov is a 2021 Top Workplaces USA award winner!
Position Responsibilities:
You will work alongside key stakeholders (Sales, Marketing, Customer Success, Professional Services, Support, etc.), & you'll directly see & feel the tangible value of your work on our team to drive company growth & efficiency. This role will focus on project management & GTM application administration for projects that improve & sustain our GTM team's case, phone, & integration systems.
Through your experience in this role you will develop a deep understanding of the OpenGov business (Integrations, data flows, data integrity & reporting). A successful candidate in this role will use this information to provide insights & suggestions to the GTM organization regarding improvements that can be made to systems, processes, integrations, etc. Then, in cases where changes are made, you will then set up reporting & analysis to measure & report on the effectiveness of the change(s).
A typical work week might comprise of:
60% GTM Systems Administration
•Enable business partners to self-service their data needs through documentation & template reports/dashboards
•Create streamlined workflows to drive quality & ease of use by simplifying page layouts, reports, & dashboards
•Serve as lead on enhancements within Salesforce (contacts, systems, & mass data at the account & contact level)
•Be the clicks not code” in GTM Systems, mantra, but know when code is the right approach
40% Strategic Projects & Analysis
•Lead projects that improve day-to-day operations & long-term strategy for GTM systems (Outreach, Zuora, Mixmax, Mavenlink, Marketo, Gong, Leadlander, Govwin, Gainsight, etc.)
•Conduct analysis on GTM systems & process to provide insights on overall performance
•Suggest improvements to GTM systems & processes to improve overall performance, user experience & drive operational efficiency
•Facilitate requirements gathering sessions with business partners as we analyze & prioritize business needs
•Employ superb written & meeting skills to quickly resolve discovered issues or perceived bottlenecks
•Be the source of truth for project status & work to make overall progress (or lack thereof) transparent
•Ensure successful adoption with the right amount of documentation for the current & future state of business processes
•Set up reporting & analysis to validate the effectiveness of changes made & report this to management teams
•Additional Professional Development
•Find the intersection between your personal development interests & our business needs to identify side projects
•Grow your skills by completing classes from Linkedin Learning
•Stay proficient in our internal Salesforce & Data Infrastructure ecosystems
Role Requirements:
•3-5 year of work experience, preferably in a Saas organization
•Relevant Salesforce Admin certifications are a plus
•Examples of Salesforce administration/configuration work for example workflow rules, process builder, reporting, etc.
•Presentation, meeting planning, & communication experience across various audiences (in-team, cross-team, executive, etc.)
•Experience with a CRM (Salesforce, SugarCRM, SAP) is a plus, Salesforce Preferred
